Business ProfileforMattress Firm

I ORDERED PERFECT SLEEPER SAPPHIRE CANYON FIRM TIGHT-TOP MATTRESS, IT ARRIVED ON 01-27-2022, BOTH THE *** AND MATTRESS WERE DAMAGED AND DEFECTIVE.THE *** SPRING HAS A SMALL HOLE IN THE CENTER AND HAD ALL THIS DRIED UP GOOP ON THE PLASTIC. THE MATTRESS WAS WAVY AND SUNKEN ALL IN THE MIDDLE.I NOTICE THE DEFECTIVE AND DAMAGE AT THE DELIVERY TRUCK LEFT. I TRIED TO CALL MATTRESS FIRM THE WAIT TIME WAS CRAZY LIKE 3 TO 4 HOURS WAIT TIME. SO I REACHED OUT THROUGH CHAT.SOMEONE DID RESPOND BACK BY EMAIL. MATTRESS FIRM REQUESTED PICTURES AND VIDEOS, I SENT BOTH.AGAIN, BY EMAIL FROM MATTRESS FIRM, I WAS TOLD TO TAKE OFF THE PLASTIC AND LET AIR GET INTO THE MATTRESS, AND IT WOULD STOP MOVING LIKE TO OCEAN AND STOP BEING SUNKEN IN THE CENTER.I REPLIED SEND THEM BACK, GET THIS OUT MY HOUSE RIGHT NOW, IT'S NOT WHAT I ORDERED.THE RETURN PRICING WAS SO OUTRAGEOUS, LIKE OVER $500 FOR SELLING ME AND DELIVERING, A DAMAGED *** SPRING, AND DEFECTIVE MATTRESS.I STARTED CRYING MY EYES OUT, BECAUSE I FELT LIKE A FOOL FOR BELIEVING THE ***** PERSON, WHEN THEY SAID IT WOULD COST ZERO TO RETURN, ONLY IF THERE WAS SOMETHING WRONG.I ENDED THE CORRESPONDENCE WITH, DO NOTHING, I'LL KEEP IT, YOUR LIARS AND SCAMMERS.DID FILE A WARRANTY CLAIM AS MATTRESS FIRM REQUEST I DO.ANYTIME SOMETHING COMES DAMAGED/DEFECTIVE, IT SHOULD BE ZERO COST TO BUYER FOR REPLACEMENTS AND RETURNS.