BBB Business Review

This Business is not BBB Accredited

Mountain Vista Homes

Phone: (915) 855-4690Fax: (915) 855-379510657 Vista Del Sol Dr, El PasoTX 79935

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BBB Accreditation

Mountain Vista Homes is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mountain Vista Homes' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mountain Vista Homes

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/17/2014Problems with Product / Service | Read Complaint Details

On May 15, 2014 we purchased two lots from Mr. ** ********** for a total of $319,0000. On the agreement he stated he would take care of all liens regarding these lots. He stated that he would do so at the time he changed the properties' titles. He stated he was aware that he owed the city for back taxes and this problem would be resolved. When the property tax bills came in the mail, we noticed that they stated deliquent balances on both lots, so my husband contacted Mr. *** Mr ** ********** stated he was trying to resolve the issue with his lawyer , and for us not to worry. On November 17, 2014f Mr. ********** contacted my husband and said the problem would take a while to resolve. He stated he would pay half and for us to pay have of what he owed.

Desired Settlement
Need Mr. ********** to pay the interest on back taxes he owes and the taxes up to May XXXXXX to us as agreed on the date of purchase so we can proceed with the building of our house with another builder

Business Response /* ****** ** 2014/11/24) */
Everything Mrs. ***** says is true. We continue to litigate over the amount due and it is not yet resolved. The Bakers were made aware of the situation when they bought the lots. Against my lawyers advice, I did make an offer to pay half because once the taxes are paid there is no way that they will ever reverse the payment, that money will be lost. Again, we continue to dispute the taxes due and will hopefully have resolution soon but I don't know when.

Consumer Response /* ****** ** 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. **********,at the point of sale, guarantee us that with part of the money he was obtaining from us for the sale of the land, he would pay the money he owed to the city. If he had mentioned the outrages amount he owed, or that he needed to get his lawyer to take care of the situation, I don't think anyone in their right mine would purchase this properties inheriting his debt. I took Mr. ********** as a man of his word and expected for him to be an horrible man and not follow through with what he said he was going to do as soon as he went to the city and transfer the land to us.

Final Business Response /* ****** ** 2014/12/09) */
I'd like to give my attorney until the end of January to resolve the issue with the taxes. If it is not resolved by then I will pay as agreed.

Final Consumer Response /* ****** *** 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These penalties-taxes have been outstanding since 2011 as per my lawyers research. it was promised to be paid on May 2014 when the lots were sold to us. Currently we cannot secure a mortgage to finance building a home on the lot. We cannot wait any further. Hopefully this can be paid in full with a clean lien on the properties by the end of the year. This is without a doubt not fair to us. Very poor business practice. Very unhappy about this whole experience.

Industry Comparison| Chart

Home Builders

Additional Information

BBB file opened: 11/06/1991Business started: 06/01/1989
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the City of El Paso can be viewed at the following website: Or by calling: 915-541-4558

Type of Entity


Incorporated: June 1991, TX

Contact Information
Principal: Ed Santamaria (President) Mike Santamaria (Vice President)
Number of Employees


Business Category

Home Builders

Alternate Business Names
Mountain Vista Builders Inc

Map & Directions

Map & Directions

Address for Mountain Vista Homes

10657 Vista Del Sol Dr

El Paso, TX 79935

To | From


1 Locations

  • 10657 Vista Del Sol Dr 

    El Paso, TX 79935(915) 855-4690

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mountain Vista Homes is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on May 31, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Home Builders


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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