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          CareFree Homes has 1 locations, listed below.

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            Business ProfileCareFree Homes

            Home Builders
            BBB accredited business

            Contact Information

            1265 Joe Battle Blvd Ste C

            El Paso, TX 79936-0965

            Visit Website
            (915) 590-8511

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            Customer Reviews

            1.91/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/26/1993

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Builder of affordable single family homes On February 1, 2016, Tri State Ventures purchased Care Free Homes II. At that time, Tri State Ventures agreed to address warranty issues arising between February 1, 2016 through February 1, 2018.
            As of February 1, 2018, that agreement is expired.
            BBB and Tri State Ventures/Care Free Homes suggests that for warranty issues dating prior to February 1, 2018, please contact your Homeowner's Insurance Company or your 2-10 warranty provider.

            Business Details

            Location of This Business
            1265 Joe Battle Blvd Ste C, El Paso, TX 79936-0965
            BBB File Opened:
            8/26/1993
            Years in Business:
            34
            Business Started:
            4/1/1990
            Business Started Locally:
            4/1/1990
            Accredited Since:
            8/26/1993
            Type of Entity:
            Partnership
            Alternate Business Name
            • Tri-State Ventures LLC
            • Definitive Homes
            Business Management
            • Annette Moreno, Customer Service Representative
            • Raul Estrada, Division President
            • Crystal Mendoza, CFO
            Contact Information

            Customer Contact

            • Annette Moreno, Customer Service Representative
            Additional Contact Information

            Fax Numbers

            • (915) 591-3813
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Good Morning, I am requesting assistance on help with encouraging Carefree Homes to finish our rock wall that needs to be leveled out. We had put this on our first year list of things that needed to be fixed and here we are, 2 years after closing, still trying to get them to finish all of the repairs. I have attached a copy of the most recent e-mail transactions between myself and the "warranty coordinator," ***************************. On April 19th, she said that she would have the the Area Manager call me and as of today, April 28th, I still have not received a call. We have had to basically beg them to do the work that they have done, been stood up multiple times when people were supposed to be there and they did not even have the decency of calling to let us know that no one was coming, and a few of the employees are overall very unpleasant to speak with. Any help at this point would be greatly appreciated - they do not care about their customers after they sign the closing documents and have your money in hand.
            Read More
            Read 2 More Complaints

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Crystal M

            07/26/2023

            I've worked with other builders in this city but Carefree Homes really did a fantastic job bringing my vision to life and providing excellent service from beginning to end. Their attention to quality and craftsmanship is evident throughout our new home. Thank you, Carefree Homes, for creating our dream home!
            Read 10 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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