BBB Accredited Business since 11/09/1955
Phone: (915) 778-9221Fax: (915) 774-5990
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||4|
|Problems with Product / Service||3|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
Complaint Breakdown by ResolutionAbout Complaint Details
|11/18/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: I was informed that I would get an extension on my vehicle loan via phone; however, once at the branch I was informed otherwise.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|05/23/2013||Advertising / Sales Issues|
|03/08/2013||Billing / Collection Issues|
|02/27/2013||Problems with Product / Service|
|02/12/2013||Billing / Collection Issues|
|Page 1 of 2|