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Consumer Complaints

BBB Accredited Business since 05/01/2012

A Place to Grow

Phone: (915) 855-6227Fax: (915) 855-6764

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/02/2015Problems with Product / Service | Read Complaint Details
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Complaint
Owner/top management will not issue refund or make any effort to return phone calls, when left multiple messages for the past year.
I was wrongfully charged $331.51 July 2014 and have yet to receive a refund. I have been walking into the business and making numerous phone calls about this, and have yet to be helped. The manager has complained about how the owner is aware of the situation and refuses to respond. I have called both locations trying to reach the owner, and have not received any communication on the matter. This is very unprofessional and I am rightfully due my refund. This has been my last resort in trying to get my refund.

Desired Settlement
I would like a refund of $331.51 that I was wrongfully charged, July 2014.

Business Response
I have reviewed the customers account and have issued them a check. I did not receive any messages from the customer nor any emails from them at any time. I do apologize for the miscommunication. There is always a way to reach me either through the our website contact page, our phone application or our facebook page.



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Director

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.