Business ProfileforLucchese Boot Company

Historically satisfied with Lucchese products and services. But their service is now unacceptable. Placed an order for boots and belt with *** overnight charge of $50+ dollars. Was charged $1K, and I havent received any email confirmation they are fulfilling the order. I have an account, and all other purchases included a notification emails. That is the point of the account btw. Not this time. Furthermore, what is the point of paying express shipping at over $50 if the order isnt going to arrive for 4-5+ days as result of not fulfilling the order? That of course assumes it arrives at all. I could live with slow fulfillment if I could at least reach someone at customer support to confirm you are working on something since you just took my money. Several attempts to reach customer support went either unanswered or disconnected. Sent to VM during business hours? Still no call back? Super easy to speak to someone about a purchase, but a whole other thing to talk to someone about an order issue. I am sure they will suddenly ship the order at some point despite me already asking for a refund via written communication. I will be returning the whole order as a result of the service experience and be undoubtedly be out the $50 for the *** fee. Will be my last attempt to patronize Lucchese. Like the products, but there is no physical store in *******, and ordering direct from their website is an extremely poor consumer experience.