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          Dick Poe Dodge Ram has 1 locations, listed below.

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            Business ProfileDick Poe Dodge Ram

            New Car Dealers
            BBB accredited business

            Contact Information

            1363 Airway Blvd

            El Paso, TX 79925-2213

            Visit Website
            (915) 779-0100

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/23/1994

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1363 Airway Blvd, El Paso, TX 79925-2213
            BBB File Opened:
            3/23/1994
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Started Locally:
            1/1/1992
            Accredited Since:
            3/23/1994
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of P32419 for this business, issued by Texas Department of Motor Vehicles. The expiration date of this license is 5/31/2025.

            These agencies may include:

            Texas Department of Motor Vehicles

            4000 Jackson Avenue

            Austin TX 78731

            (512) 465-3000

            https://www.txdmv.gov

            Business Management
            • Gery Reckelbus, Dealer Principal
            • John Attel, General Manager
            • Mayra Zamora, Office Manager
            • Jeff Guerra, Service Manager
            • Tania Irigoyen, Human Resources Manager
            Contact Information

            Principal

            • Gery Reckelbus, Dealer Principal

            Customer Contact

            • Mayra Zamora, Office Manager
            Additional Contact Information

            Fax Numbers

            • (915) 779-0715
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Bought a brand new car from their lot. The car had multiple imperfections that I made the dealership aware. They claimed the car was not defective even though one of their employees confessed my car was on their service drive because it came with defects off the trailer. I was not given an Owners manual nor a spare key which to the employees was an indication to not sell the defective vehicle. 60k miles later and my truck over heated and leaked all radiator water. I have a 28k loan balance on a vehicle that is no longer working. I need these thieves to acknowledge their unethical sales practice and how they used that dishonesty to sell me a car that was defective. I will be taking my car In and need it fully inspected on their expense I am not paying one cent out of my pocket. Im ready to take any measure to resolve this even unpopular measures and actions. D*** *** this is your chance to save your reputation !
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Omar G

            06/02/2021

            Recently bought a Used 2019 Dodge Ram. The sales manager promised the truck would be ready and in good conditions according to the dealership certification and car fax. The truck was given to me with worn tires, broken rear side mirrors and old battery. I have taken the truck twice for service the past month and they want to charge an arm and a leg for everything. Also, the customer service is awful. No car available when your vehicle is being repaired. Be ware of buying cars and trucks from this guys.

            Dick Poe Dodge Ram Response

            06/18/2021

            Mr. G****** was taken care of by the service manager, Jeff Guerra. The mirror and battery were replaced and the customer was happy with the repairs and the service provided to him.*************************************************************** ***********************

            Local BBB

            BBB El Paso

            More Info on Local BBB

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