BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 11/01/2010
Suntech Mechanical Inc
Find a LocationPhone: (915) 859-2808Fax: (915) 859-44418420 Plant Rd., El Paso, TX 79907www.suntechmechanical.com
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BBB Accreditation
A BBB Accredited Business since 11/01/2010
BBB has determined that Suntech Mechanical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Suntech Mechanical Inc's rating include:
- Length of time business has been operating.
Factors that raised Suntech Mechanical Inc's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the City of El Paso can be viewed at the following website: http://www.elpasotexas.gov/development_services/contractor2.asp Or by calling: 915-541-4558
Contact Information
Principal: Juan Heredia (Owner) Flor Heredia (President)Number of Employees
18
Business Category
Air conditioning & Heating Contractors - Residential, Refrigeration Equipment-Commercial-Sales/Service
Products & Services
This company offers air conditioning, heating, refrigeration and plumbing services.
BBB Program Participation
Suntech Mechanical Inc participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.LocationsX
2 Locations
-
8420 Plant Rd.
El Paso, TX 79907(915) 859-2808Directions
-
P.O. Box 2653
San Elizario, TX 79849Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Suntech Mechanical Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Air conditioning & Heating Contractors - Residential
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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