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            Business ProfileSoBellas Appliance LLC

            Residential Air Conditioning Contractors
            BBB accredited business

            Contact Information

            125 Graphite Dr Ste D

            El Paso, TX 79932-1572

            Visit Website
            (915) 585-2811

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            Customer Reviews

            2/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/2012

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            125 Graphite Dr Ste D, El Paso, TX 79932-1572
            BBB File Opened:
            6/9/2009
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Accredited Since:
            1/1/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of TACLB00033647E for this business, issued by Texas Department of Licensing & Regulation. The expiration date of this license is 10/5/2024.

            These agencies may include:

            Texas Department of Licensing & Regulation

            P.O Box 12157

            Austin TX 78711

            (800) 803-9202

            https://www.tdlr.texas.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SoBellas Home Services
            • SoBellas Air Conditioning and Heating
            Business Management
            • Mike LaBeau, Owner
            Contact Information

            Principal

            • Mike LaBeau, Owner

            Customer Contact

            • Mike LaBeau, Owner
            Additional Contact Information

            Fax Numbers

            • (915) 585-2810
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            We canceled an order with the business. We were never told verbally nor in writing that there would be a restocking fee. He stated that there is still a restocking fee if the order is canceled. I then asked the business owner if there was a disclaimer clause and/or policy that advises the customer on restocking fee. Business owner said "Yes, there is information at the bottom of each invoice in small print stating the 25% restocking fee, and also other information such as trip charges". I told him that the invoice he sent us does not indicate that disclaimer (see my upload). He should also have a copy of the invoice he sent us. He only mentions the $9 charge in the "service performed" section of the invoice, which was finally given to us after asking him several times for the itemized charges of the service (Service was 12/7/23 and Invoice sent to us on 1/15/24). We feel the charge was sprung on us, therefore deceiving.
            Read More
            Read 8 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rene G

            11/20/2023

            They are a money hungry company. Took my $ ***** estimate fee and said if they completed the work the $ ***** would be reduced if they repaired the fridge. I was working with whirlpool and they supplied the parts. SoBellas refused to refund the $ ***** because I did not buy the overpriced parts from them. Whirlpool paid for everything but since they knew they that Whirlpool was paying they were over charging. It was matter of principle by me not accepting their charge as Whirlpool was paying. As HOA president I have let the association know that they are not a reputable company and overcharge people that do not do their research.

            SoBellas Appliance LLC Response

            11/21/2023

            Thank you for your feedback. We are sorry you were not satisfied with our prices. All our prices are based on our cost to do business. You are always welcome to bring your refrigerator to us, and we can look at it for free. However, if we send a tech to you, it can get expensive.
            Read 7 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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