Edmonton, AB (March 4, 2014): On March 4, 2014 BBB of Central and Northern Alberta will offer complaint details on their company’s Business Review. Previously, complaints were simply classified into categories such as repair, service, delivery, etc and only the type of each complaint was reported, along with basic information about how the complaint was closed.
Starting March 4, the actual text from the consumer complaints will be included, along with the initial business response and any subsequent business/consumer correspondence in the reportable complaints.
“We are very excited about this change and feel it only adds to the openness and transparency of BBB, our complaint handling process and the businesses within our service area,” says Ron Mycholuk, Public Relations Manager for BBB of Central and Northern Alberta.“Customers have been asking for these changes for some time and we are happy to be able to provide more background and scope for specific complaints handled by our BBB.”
Various studies showed BBB consumers were looking for more detailed information on the type of complaints companies receive, how the business responds and the complaints resolution. This change provides companies more of a voice in the complaint process, allowing consumers to directly observe a business’ response to customer issues.
As complaint details will now be viewed publicly, BBB wants consumers and businesses to understand how seriously we take personal information. BBB will remove any personal information for both consumers and business employees, along with invoice numbers, addresses and contact information. The information on complaints boils down to the actual complaints from the consumers and the corresponding company’s responses.
“Another benefit is that it will encourage both sides to work together to resolve disputes in a mutually beneficial fashion, added Ron Mycholuk.
BBB urges consumers to contact visit edmonton.bbb.org or contact your local BBB at (780) 482-2341 for more information about the upcoming changes.
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