BBB Highlights May Top 10 Complaints and Inquiries

  
     
June 10, 2013

BBB Highlights May Top 10 Complaints and Inquiries

Edmonton, AB (June 10,2013) – Between May 1 to 31, BBB of Central and Northern Alberta received the most complaints and inquiries about the following industries: (Ranked from highest to lowest)

 

   Complaints

 

   Inquiries

1.

Furniture - Retail

1.

Landscape Contractors

2.

Auto Dealers – New Cars

2.

Roofing Contractors

3.

Burglar Alarm Systems

3.

General Contractors

4.

Auto Dealers – Used Cars

4.

Home Builders

5.

Wigs & Hairpieces

5.

Movers

6.

Roofing Contractors

6.

Plumbing Contractors

7.

Spa & Hot Tub Dealers

7.

Auto Repair & Service

8.

Collection Agencies

8.

Burglar Alarm & Systems

9.

Windows

9.

Concrete Contractors

10.

Plumbing Contractors

10

Auto Dealers – Used Cars

 

The following is a tip to help when dealing with Door to Door Salespeople.

Warmer weather often brings unwanted and often fraudulent solicitations for a variety of products and services.  They are run by con artists who move from town to town and province to province, performing poor work, or simply collecting deposits and leaving behind a trail of unhappy consumers.

Asphalt pavers - They offer cut-rate paving services, claiming they have material left over from another job in the neighborhood.  Their work and materials are often substandard and the quality of work is poor.

Home improvement contractors - Many door to door contractors are unlicensed, uninsured and unqualified to do the work they offer.

Heating, roofing and chimney contractors – They may make false claims that major repairs are necessary or that heating equipment needs replacement. 

Landscapers and cleanup crews – Scammers knock on doors and send out flyers at this time of year, offering yard maintenance and cleanup services. They may show up once or twice, or simply take a deposit and never return to do the work.

Magazine sellers – Students are often unaware they are being duped into selling magazine subscriptions for disreputable operators.  In many cases wrong magazines arrive or consumers are overcharged.  In other situations, the magazine vendors’ boss is simply collecting credit card information for the purpose of committing fraud.

Alarm systems – BBBs across the country receive complaints about people selling alarm systems and failing to divulge terms of the contract for alarm system monitoring.

 

Your BBB offers six tips to get the work done properly, and protect against fraudulent operators:

  1. Check all contractors’ credentials.  In most provinces and territories, door to door salespeople require a direct selling licensing and to present proper company identification. Make sure they provide proof of required insurance coverage, licensing and proof of registration with the municipality and the province.
  2. Don’t make decisions at your front door.  If your property requires maintenance or remodeling, BBB recommends researching prospective contractors and sellers at Edmonton.bbb.org  , to see what other consumers’ experiences have been like.  Also, do not invite unsolicited salespeople into your home.
  3. Ask for information. If someone is selling door to door, request they leave you with material to read about their products and services.   Legitimate sellers and contractors will give you the time you need to research their reputation and reliability.
  4. Watch out for high pressure sales tactics.  Avoid sellers who encourage you to sign a contract or put down a deposit right away, claiming that will offer a special rate, but only if you act immediately.
  5. Get it all in writing.  A contract should contain a description of the project, labor and materials to be used, a start and completion date and payment schedule.  Make sure contracts contain any verbal promises in writing.
  6. Remember your rights. Alberta's Fair Trading Act gives you from the day you enter into the contract until 10 days after you receive a copy of the contract to cancel. You are not required to provide a reason.

For more information on door to door salespeople, visit edmonton.bbb.org

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