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Better Business Bureau ®
Start With Trust®
Central and Northern Alberta
BBB Names Top Scams of 2012
January 14, 2013

Edmonton, AB (January 14, 2013) – The Better Business Bureau investigates thousands of scams every year, and this past year launched two websites to help consumers figure out which offers are real and which ones are possibly frauds:

BBB Smart Investing (www.bbb.org/smartinvesting), developed in partnership with the FINRA Investor Education Foundation, informs consumers about investment fraud, Ponzi schemes and risky investments, and helps them assess their risk, check out U.S. brokers, and avoid getting taken. The general information provided is applicable to Canadians but Canadians should contact their local BBB to check on their broker.

BBB Scam Stopper (www.bbb.org/scamstopper), developed in partnership with Western Union, educates consumers about the major types of scams and provides information on how to avoid them and how to report them.

The annual “Top Ten Scams” list is culled from a variety of sources. BBB gathers information on scams from consumers, some of whom have been victims of scams; from federal agencies; and from other reliable information sources.

“It’s hard to say which the ‘biggest’ scams are because many go unreported or under-reported,” said Ron Mycholuk, Public Relations for BBB of Central and Northern Alberta. “Some of these scams have been around as long as BBB – 100 years – and some take advantage of brand new technologies. Our list is made up of the ones that seemed the most audacious, the most egregious.”

Although this list is compiled for all of North America, itis interesting to note that the consumers in our service area were affected similarly by every one of these scams listed here.

Here are BBB’s Top Ten Scams of 2012:

Top Overpayment/Fake Check Scam: Car Ads

The scam is old but this is a new twist. The online ad says something like “Get Paid Just for Driving Around” – a prominent company is offering $400+ per week if you’ll drive around with their logo all over your car. They send a check to you, which you are supposed to deposit in your account and then wire part of the payment to the graphic designer who will customize the ad for your vehicle. Whoops! A week later, the check bounces, the graphic designer is nowhere to be found, and you are out the money you wired.

Top Emergency Scam: Grandparents Scam

The “Grandparents Scam” has been around a while, but it’s still so prevalent we need to mention it again: grandchild/niece/nephew/friend is traveling and calls/texts/emails to say he or she has been mugged/arrested/hurt and needs money right away (“…and please don’t tell mom and dad!”). Thanks to social media, it’s getting easier and easier for scammers to tell a more plausible story because they can use real facts from the supposed victim’s life.

Top Employment Scam: Mystery Shopping

If you love to shop, working as a secret shopper may sound like an ideal way to supplement your income. Scammers have figured that out, too, and many job offers are nothing more than a variation on the Overpayment/Fake Check Scam (above). Sometimes they even tell you that evaluating the wire service company is part of the job, which is why you need to send back part of the money. The Mystery Shopping ProvidersA ssociation says it’s not the practice of their members to pre-pay shoppers, but if you have your heart set on this type of job, you can find a legitimate gig through their website at www.mysteryshoppingcanada.com.  

Top Advance Fee/Prepayment Scam: Nonexistent Loans

Loan scams continued to fester in 2012. It seems for every legitimate lender out there, there is a scammer waiting to prey on people in desperate situations. Most of the scams advertise online from U.S. locations and promise things like no credit check or easy repayment terms. Then the hook: you have to make the first payment upfront, you have to buy an “insurance policy,”or there is some other kind of fee that you have to pay first to “secure” the loan.

Top Phishing Scam: Using a Respected Name to Impact Your Computer

The BBB phishing scam hit our top ten last year but the scammers have not slowed down their efforts to use our trusted name but others as well in 2012.  Canada Post, UPS and more have had their names used in emails that claim to have complaints, parcels or even crime information attached to a link in the email. The majority of these scams serve to slow people down by uploading malware into their computer causing viruses and costly repairs.  Some are more malicious and end in identity theft. 

Top Sweepstakes/Lottery Scam: Jamaican Phone Lottery

This is an old one that flared up again this year. In this one, the calls come from Jamaica (area code 876) but the person claims to represent BBB ( or other trusted group). Great news: you’ve won a terrific prize (typical haul: $2 million and Mercedes Benz) but you have to pay a fee in order to collect your winnings. There are lots of variations on this; sometimes it’s a government grant.

Top Identity Theft Scam: Fake Facebook Tweets

Two top social media sites were exploited in one of this year’s top scams. You get a Direct Message from a friend on Twitter with something about a video of you on Facebook (“ROFL they was taping you” or “What RU doing in this FB vid?” are typical tweets). In a panic, you click on the link to see what the embarrassing video could possibly be, and you get an error message that says you need to update Flash or other video player. But the file isn’t a new version of Flash; it’s a virus or malware that can steal confidential information from your computer or smart phone.

 

Top Home Improvement Scam: The Fake or Unskilled Contractor

BBB spends a lot of time investigating and reporting on home improvement scams such as tree removal, roofing, landscaping, and general home repairs.  Although there are many licensed and skilled contractors available consumers can still fall victim to the unlicensed, uninsured and ill-prepared contractor. Some were out-and-out scam artists who took the money and never did the work. Often when it is an emergency or simply the impact of our short Canadian spring and summer season, it’s tempting to skip reference checking, but that’s never a good idea. BBB has tens of thousands of Accredited Businesses in the home contracting field who are committed to upholding our mission of trust. Next time you need home repairs,check out your BBB tips on How to Hire a Contractor and find a contractor at www.bbb.org/search.

Top Sales/Rental Scam: Real Stars, Fake Goods

Sports memorabilia and phony tickets to your favorite performer’s concert always make the list of top counterfeit goods. With the London Olympics added to the mix, it appears that 2012 was a good year for sports fakes. Some scammers were selling cheap knock-offs in front of stadiums. Others set up websites that just stole your money and never had any goods to begin with. Counterfeit goods are not only a rip-off for you because the merchandise is usually shoddy, but they are also a rip-off for the teams, athletes, performers,  designers and artists who create, license and sell the real thing. Buy directly from team stores and ticket websites, or from legitimate retailers. You’ll pay a little more, but it will be the real deal. Remember,if a deal sounds too good to be true, it probably is.

 

Scam of the Year: Newtown Charity Scams

Although this took place in the United States, both Canadians and Americans were moved to show their support for the victims of this horrific act. Within hours of the shooting at Sandy Hook Elementary School in Newtown, Connecticut, social media pages dedicated to the child victims began cropping up…and some of them were scams asking for money. The FBI has already arrested one woman for posing as the aunt of one of the children killed,and state and federal agencies are investigating other possible fraudulent and misleading solicitations. In response to these reports, BBB Wise Giving Alliance offered tips for donors to understand how and when to best support those dealing with such a tragic crisis or Canadians can check   at www.cra-arc.gc.ca. Although the number of people defrauded and the total dollars stolen is most likely low, the cynicism and sheer audacity of these scams merits our selecting it as the “Top Scam of 2012.”

Consumer tips and media releases can also be found on our Homepage, Blog and News Centre. Please feel free to subscribe to our RSS feed to receive BBB news at your computer. We also have a Facebook Fan Page and you can follow us on Twitter.

 

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As the leader in advancing marketplace trust, Better Business Bureau of Central and Northern Alberta is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 65 million consumers rely on BBB Business Reviews to help them find trustworthy businesses across North America. Visit edmonton.bbb.org for more information.

* Trade-mark of theCouncil of Better Business Bureaus used under License

 

For media inquiries please contact:

 

Ron Mycholuk, Public Relations Manager

BBB® of Central and Northern Alberta

Phone: (780) 488-6632 Ext. 233 Toll-Free: 1 (800) 232-7298

Email: ron@edmonton.bbb.org