BBB Business Review

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BBB Accredited Business since

Pella Windows and Doors

Phone: (780) 733-6410 Fax: (780) 487-5334 18523 104 Ave, Edmonton, AB T5S 2V8

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full frame replacement windows, patio doors and entry doors. New construction windows, patio doors and entry doors.  Doors include multi panel, multi slide, lift and slide, and bi-fold glass door systems. Specialize in clad/wood windows and doors but have Fiberglass and vinyl products as well.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pella Windows and Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pella Windows and Doors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2001 Business started: 05/01/2001 in AB Business started locally: 05/01/2001
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Glenn Anderson, Retail Sales Manager
Contact Information
Principal: Mr. Glenn Anderson, Retail Sales Manager
Business Category

Windows Doors

Products & Services

Pella Windows and Doors sells the following brand(s): Pella

Pella Windows and Doors offers the following product(s): windows

Method(s) of Payment
credit cards, cash, or cheque.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.