BBB Business Review

BBB Accredited Business since 12/02/1992

All Weather Windows Ltd

Phone: (780) 468-2989Fax: (780) 465-8958View Additional Phone Numbers18550 118A Ave, EdmontonAB T5S 2K7 Send email to All Weather Windows Ltd

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Description

With over 36 years experience in Alberta, All Weather Windows manufactures and installs windows and doors in residential homes. This business states they offer a free expert consultation, a wide range of energy efficient products and installation by their certified installers.

BBB Accreditation

A BBB Accredited Business since 12/02/1992

BBB has determined that All Weather Windows Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised All Weather Windows Ltd's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues1
Problems with Product / Service10
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on All Weather Windows Ltd

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (12)BBB Closure Definitions
12/04/2014Problems with Product / Service | Read Complaint Details
X

Complaint
I had All Weather Windows come into my home on Sept6,2014 to evaluate water leakage at the rear entrance of my home. I was told the rear door and frame needed to be replaced and at a cost of approx. $2300.00 with a deposit of $700.00 and the work was booked for Nov. 11, 2014. When the renovation date arrived All Weather windows cancelled and booked me for Dec 1, 2014 in which they cancelled again. Now they booked me for December 15, 2014.************************************ I live alone and have to make special arrangements to be available for those dates and it costs me money every time they cancel.

Desired Settlement
I want the work completed by the end of the week no more excuses. Tarp the door way in and get the job done, **************************************************************************************************************************************

Business Response
We have scheduled this installtion for Dec 3. the previous rescheduling was due to weather conditions. We always strive to meet our confimed calendar dates but can not install windows and doors during extreme weather conditions. This has been a series of unfortunate events but we have appeased our customer.

Consumer Response
All Weather windows has completed the renovations December 3, 2014. The installers were fast and efficient and the installation looks very good.
*****************************************************************************************

09/18/2014Problems with Product / Service | Read Complaint Details
X

Complaint
On July 6/14 Sales rep **** ******** came to my home to provide a quote for my master bedroom window to be removed and a new one installed. On July 7/14 the contract was signed. **** had told me that a new window would be installed within two-three weeks pending a second measurement, the following Sunday July 13/14, ****** came to measure the window for exact measurements. On Friday, August 22/14 ***** called me from the window renovation dept. and scheduled August 28/14 for the window to be delivered followed by the installation work to be done on Friday August 29/14. On August 28/14 the contractor showed up and said he was going to put in the window that morning and not Friday. In a panic I had to clear the room in order for the contractor to do his work, not a big issue however once it was ready to go and the contractor was all set up, he found out the window was too big, in other words the measurements were inaccurate. He then called ***** immediately to put in the order immediately and make it a rush order. He then indicated to me she would call me in a couple of days (Sat) to set up a new installation date. Here is the grief this company has put me through. I had called on Friday Sept. 5/14 to get a status of my window, the receiptionist was extremely rude and continuously put me through the wrong department until I finally had to call corporate office to get someone to talk to. I had left 5 messages with ***** ******** (manager) and finally got hold of ***** who is supposed to be in charge of Customer service, ******************************************* ensured the window was on rush and was going to be installed by next week, and ***** would give me a call in a day or two. Today is Sept 12/14 - At 11:30 am I had called the renovation Dept. to speak with ***** again asking about the status of my window installation as she is the one taking care of ordering and booking the installation dates. The receptionist checked with ***** and came back to tell me ***** would call me around 1:00 pm with the update. No call back from *****. At 1:45 p.m. I called to speak with ****** guess what ***** lost the original order and was blaming the rest of her team mates. Told me she put the order in and would let me know by end of day when Window would be made and installed. She indicated she would call me back Saturday or Monday to let me know of the status. I insisted I would like to speak with someone immediately who could give me a straight answer ************************************** She indicated she would call me back within 5-10 minutes. **************************** I am at a loss as it is getting colder and I have no new window and my grief is just building, please help

Desired Settlement
Settlement is, I would like a call back from ***** ******* (owner) current Director, or one of the other owners to take care of this matter personally and get my window installation completed.

Business Response
This issue has been resolved and an installation date set to the customer's satisfaction. There was an very unusual level of ineffective communication with this customer on our part and it is not indicative of our standard processes. We have utlized this situation for further training to eliminate potential frustrations for our customers going forward. We apologize for the communication delays.

03/11/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
A letter mailed to me dated January 2013 from a **** ******** states a rebate for any orders booked before February 16, 2013. I met with the salesman who said that this letter of offer is only valid with orders over $7K or more. My order would have come to $5,300.00. He also said that the office sent out the letters and that I should call the manager named ****** ********** to speak about the letter.
I spoke to ****** who said that the letter was sent by the salesman. Also that on the website states the details. No where on the letter is there any reference to more details.

In the meantime I called a ******* **** about his advertisement in the Quesnell Heights Community News, of 15% off on any order if booked by April 01. He also works for all weather windows.
When salesman #2 found out that I was quoted by the first salesman (because **** called him to warn him of me), he refused to come to my house.

I'm disappointed of the way I am let down by All-Weather windows.

I have copies of the original letter, the quote and the advertisement from ******* ****

Desired Settlement
I expect a 15% discount on the the quote I received from **** ******** of all weather Windows, quote # ******

Business' Initial Response
Mr. ******, I am sorry that your quote did not qualify for our rebate promotion, please understand that the terms and conditions of this promotion were clearly defined and they were based on certain volume levels. Rebates ranged anywhere from $500 to $1500 depending on the size of order. We will honor the 15% disoount that was currently promoted and our Sales person will be in contact today.

Best Regards,
****** **********

Consumer's Final Response
I received a call today and will be meeting with the 2nd salesman to sign the contract at the advertised 15% discount on Friday morning. I will confirm tomorrow with you.

Thank you for your help/input on this matter.

Gary

01/25/2013Problems with Product / Service
07/05/2012Problems with Product / Service
03/03/2015Problems with Product / Service | Read Complaint Details
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Complaint
Patio doors labeled d08 are poorly constructed with the jambs misaligned. Doors are also crafty as the unit does not seal correctly at the bottom. Also the jambs are unprimed which leaves me to pay somebody else to complete that portion of the work. This product is poorly designed, poorly constructed and unfinished!
Quote number is XXXXXj
Sales rep is ***** ***** who referred the problem to ***** ****.
I spoke to ***** on feb 23, he told me that all weather windows would not concede there is a problem with the product when there clearly is.

Desired Settlement
I want all weather windows to return the product and refund the value of the units.

Business Response
Contact Name and Title: ***** ****
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@allweatherwindows.com
The product has been inspected by one of our service technicians and there are no outstanding warranty items. All Weather Windows stands behind the quality of our products and we will continue to address any quality issues that are covered under our comprehensive warranty.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The issues with the product are not a matter of warranty. The issues are with design/construction. The product is poorly designed because the jambs don't line up, and the unit leaks from gaps in the weather stripping top and bottom.

10/08/2014Problems with Product / Service | Read Complaint Details
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Complaint
window order was supposed to be at my house by July/15/14 as contractors were starting that date......didnt receive for almost 3 weeks after that date,Garden doors were configured wrong at the factory,bathroom window was built wrong,living room window,dining room window and master bedroom window all needed repairs,kistchen window and mster bedroom window still need the screens replaced....I'm still waiting for my 4th back door to be replaced from workmanship issues from the prior 3 installed ....

I have taken numerous days off of work to get my window concerns addressed and installed as well as my contractors are charging me to remove the master bedroom window to have it repaired as well as they are charging me to make the 2nd Garden door (which was built wrong from the factory) fit and open properly till the 3rd one gets here,then they are charging me for the 3rd garden door frame removal and install the new one and remove both doors off old frame and fit to new frame,then they had to spend time adjusting the old doors to the new frame to make them open and seal properly,once they opened and sealed they did not lock as the holes for the locks on the door knob and handle didnt line up in the frame.... **********************************************************

Desired Settlement
I feel a good resolution for this whole transaction for All Weather windows poor quality in craftsmanship on the Garden doors I ordered, and since we are in the third month of trying to get one that fits properly and still waiting for the FOURTH door to come in would be a refund for my garden doors....since I dont have a detailed invoice I am going by verbal pricing of $1409.00.....thanks.....***

Business Response
We have talked to *** in regards to his issues and are ensuring that all deficiencies are being addressed. Sales rep and service techs have both been on site to address and anything outstanding at this point is on hold as we are waiting for parts. We will continue to stand behind our product and resolve any warranty concerns.

Thank-you!

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that 3 months is a very un-satisfactory timeline to still be dealing with my complete window and door order that was 3 weeks late to begin with,I settled for a smaller door than I ordered the first time to get the job done and its still not done,the service tech came out and did not want to do the window repairs at that time and said the next tech that comes can do them when my 4TH door comes in,I am very unhappy with the timeline and the smaller door I had to settle for therefore I would like my door credited back to me to make up for the very poor service I have gotten from All Weather.

Final Business Response
Customer was unable to wait for a new door to be built, so we looked at all available options. The only door that was built and ready to go, was a different size door that is a little bit smaller. The customer said this door was acceptable and so that is what was shipped. There was a service concern with this door, so we that is what we are in the process of finalizing service on.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys are making light of this,my first door was built wrong by your factory and after waiting just over 2 weeks for my new door I was told it would be at least another week,*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

05/09/2014Problems with Product / Service | Read Complaint Details
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Complaint
The basement window design is not good , The material insid is wood and out side is alumium,since we moved in 2008 Jue, we complain every year AWW service came every year before they said we did not put lawn,all the dust cause the problem, but after we put lawn still have the problems.2012 Oct is last time came to fix 3 windows then stoped. they want us to pay cost but they dameged the windows, their hands are very stron force to open the windows the trak is loser, the bottom pad of wondows came out, one window bottom is missing one pc wood, has big space. especiall fron basement window is very bad, before builder put window upside down, after they correct the window, still not good, before the window could not close very will the track is very bad can not clean up.
*********************************************************************************************************************************

Desired Settlement
We want to fix the basement windows both side can oper and close, the front window need be change
the cost negotiable
***************************************************************************************************************************************************************

Business Response
We were last to this site in August of 2012 to adjust two basement glider windows.

The sashes were not painted. Our warranty and maintenance guidelines are clear that the product needs to be stained or painted and properly maintained to prevent water from affecting the wood.

In addition, the windows were poorly maintained. The dust and dirt (as mentioned by the home owner above) in the track was preventing easy opening of the windows.

We did the service work at no charge as a customer-service gesture.

The homeowner requested four other windows to be adjusted as well. We were able to schedule and adjustment service call but this was to be non-warranty work due to the lack of painting and poor maintenance. We quoted the service and the homeowner cancelled the service.

We are still able to adjust the remaining windows. There may be issues that we are not able to rectify depending upon how well the windows have been maintained since our last visit.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you accept my complain, I would like AWW to send service people as soon as possible, and make apointment for me,I would like them to take look first and let me know how they can fix.
please make AM time for the appointment. Thanks

10/30/2013Problems with Product / Service | Read Complaint Details
X

Complaint
AWW Order # ******, sales rep **** ********. Order placed May 2013 and delivery and install scheduled week of July 15. Work completed with deficiences July 19th, sales rep was advised same day via email. Since then 4 appts have been arranged to fix problems and to date still awaiting satisfactory replacement of one door and frame which was installed incorrectly (swings into room rather than wall, and frame installed is not flush with drywall)one exterior Phantom door has never arrived nor been installed. Sales rep was made aware of this again on Oct 15th and no response since.

Desired Settlement
I am requesting completion of the work in a timely manner per our contract and to my satisfaction. Requesting balance outstanding, which was held back as recommended by installer, be waived in full by AWW in consideration of unacceptable time to complete, ************************************************************************************************************************************************************************* The last email to **** was Oct 15th, 1 week after most recent missed appt Oct 8th to complete work wherein I was advised **** would check into it, and no contact since.

Business Response
We acknowledge that the an incorrect door was ordered for the ******** home and have been working to schedule the replacement. Another appointment was booked for October 23 however the homeowner was not home. We have rescheduled the installation again for Oct 30 but have not had confirmation of that date from the homeowner. The balance owing will be discussed upon completion of the job.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response, AWW appears to be trying to minimze this by implying there is one minor issue of an incorrect door being ordered, which is not correct per my emails to them and the numerous visits (as outlined in my response that follows) to rectify. At this point I don't care whether there are 10 or 1 problem, I just want this done! On July 19 after initial install I emailed sales rep, **** to advise of deficiences,to which he replied "Will get fixed asap". After my follow up w/***** @ AWW, on Aug 16 ***** w/AWW came to re-measure and check/discuss issues. Sept 13 they replaced the front and back doors, and after attempting to replace door to garage, **** who appeared to be in charge of team, discovered major issue w/that door as frame and door as made does not fit properly. Oct 8th an appt was scheduled w/**** who called @ 5:30pm to say delayed and will try show up Oct 9th, we advised may not be able to be home because I had to work so he only installed Phantom Screen Door (originally ordered but never installed prior) however it's not working as doesn't latch, perhaps no magnetic strip was installed. I'll give them the benefit of the doubt and assume perhaps they plan to rectify that on their next visit. On Sept 13 **** and I had discussed at length what/how he planned to repair/replace door to garage and he promised it would be done to my satisfaction and assured me he had the necessary skills to do it properly and he would complete the job as knew what it entailed. I did not hear from AWW after that date and on Oct 15 sent another email to **** advising of remaining outstanding issues and rcd response that "He's checking into it and will be in touch". As that was almost identical to prior reply in July which garnered no response from him, I filed a BBB complaint as this is taking far too long to get completed, as it appears **** isn't involved in after market service, only the initial sale. I rcd a call at work on Oct 23 from ***** @ AWW advising someone was here to complete work but I'm not home, however this appt was never pre-booked with me. (Note I was always here for prior 5 scheduled appointments) ***** advised we would reschedule and he called back later & left a message that Oct 30 was new date, and although **** was not avialable someone else who was "just as good" would complete. I returned *****'s call and advised that whoever they sent had to have a Finishing Carpenter's skill set as the basement door frame is not flush with drywall (inset about 1 inch) for some unknown reason as wasn't like that prior and somehow needs to be finished properly as currently the door and frame are out by at least 1 inch. ****************************************************************************************************************************************************************************************** I left that message w/***** monday morning, Oct 28 and have not had a reply regarding Oct 30. I really look forward to having the discussion about the balance owing as that may mean the work is finally completed, and hopefully to my satisfaction, as I cannot continue to always reschedule my work day to accomodate AWW revisits to rectify work which should have been completed properly in July. Thank you

06/12/2013Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
Insulated glass units on five of 27 windows purchased on April 16, 2001 through All Weather's distributor in **********, failed within ten years. All Weather accepted my documentation of the failures, but has refused to honor the label they affixed to the windows, which I still possess, stating"the manufacturer shall provide a replacement unit of insulated glass delivered to the original point of purchase", because of high breakage rates in shipping. They refused to help with expenses when I drove to ****** to retrieve the replacements myself. Replacements were manufactured without breather tubes like the original units, therefore bowing due to altitude of 24 mm was observed on all the units. One unit vented on it's own and the rest were manually vented with a pin and sealed over with a skim coat of silicone rubber at All Weather's direction. These units lack long-term integrity.

Desired Settlement
$2100.64 to obtain replacement units locally

Business' Initial Response
We have extended our warranty to these replacement units for 10 years which is well beyond our standard warranty. This is the extent to which we are willing to further extend our warranty.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
*****, the All Weather windows I purchased were delivered to my home in ***************** with an All Weather label attached stating - if any insulated glass units failed within ten years, All Weather would ship replacement glass units to the original point of purchase. That policy is very clear to me. It's time for All Weather to keep its promise!

Business' Final Response
To further clarify our policy regarding replacing units to point of purchase, it needs to be noted that these products were purchased in ******** at our plant. This was a dealer arrangement where the shipping was arranged by our dealer in ********. Therefore the point of purchase is in fact ********.
I know this can be confusing for a customer, but it is the reality of this particular situation.
In regards to our offer of extending warranty on the replacement units, we are offering additional warranty in that we do not normally extend warranty on replacement units. So, this would help ensure that there is some "insurance" that if these units fail, then we would supply replacement units once again as necessary.
This situation is logistically unique in that the large majority of places that we ship and have shipped, we have dealers and regular truck runs so shipping is not a problem. In this situation, the arrangement with the dealer was set up the way it was because we were not willing to take on the liability related to shipping outside of Canada. Further, we actually instructed our dealers that we will not in fact provide ANY WARRANTY on units shipped there. So even the original replacements are beyond what we stated to our dealers. However, we understand that the dealer may not have made this clear and are not going to honour that now.

Thank you
*****

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Industry Comparison| Chart

Windows, Windows - Installation & Service, Windows - Remodelling, Windows - Insulating, Doors, Doors - Patio, Doors - Installation, Windows & Doors - Installation & Service, Windows - Wood, Windows - Vinyl, Energy Conservation Products & Services, Energy Conservation Products - Wholesale & Manufacturers, Windows - Manufacturing

Additional Information

top
BBB file opened: 12/03/1979Business started: 01/01/1978
Type of Entity

Limited

Business Management
Fay Poholko (Marketing Consultant)Suzanne Young (AP)
Contact Information
Principal: Gord Weibe (President)Customer Contact: Trevor Derewlanka (Branch Manager)
Number of Employees

900

Business Category

Windows, Windows - Installation & Service, Windows - Remodelling, Windows - Insulating, Doors, Doors - Patio, Doors - Installation, Windows & Doors - Installation & Service, Windows - Wood, Windows - Vinyl, Energy Conservation Products & Services, Energy Conservation Products - Wholesale & Manufacturers, Windows - Manufacturing

Products & Services

ENERGY STAR qualified windows and doors:
- EnergySaver (PVC)
- Carriage (PVC)
- Titan (PVC)
- Apex (PVC)
- Apex with Renolit
- Apex Alloy (metal clad)
- Everest Patio
- Steel or Fiberglass entry doors

Hours of Operation
Mon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PMSat: 09:00 AM to 03:00 PMSun: Closed
Service Area

Edmonton & area

Alternate Business Names
All Weather Windows Renovations

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

3 Photos

Map & Directions

Map & Directions

Address for All Weather Windows Ltd

18550 118A Ave

Edmonton, AB T5S 2K7

To | From

LocationsX

1 Locations

  • 18550 118A Ave 

    Edmonton, AB T5S 2K7(780) 468-2989
    (800) 639-3766

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*All Weather Windows Ltd is in this range.

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Additional Phone Numbers

  • (800) 639-3766
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