Business ProfileforEcoline Windows

I contacted Ecoline Windows and Doors in Winnipeg to get my side door and 2 basement windows cost estimation. I was happy with the pricing and the discount i got so i proceed with the transaction. September 30 2023 Side door and 2 basement window was installed. December 12, 2023 i notice severe freezing on all sides of the door to a point that we couldn't get inside or outside the house. They came over to check but they didnt do anything. Just say contact Ecoline again if it happen again. Since they didnt do anything, so the issue wasnt resolve and the freezing just keeps happening. 3 times they came over to check and still do nothing. They blame my humidity level and i showed them my humidity meter i have 2 place inside my house and it reads at 40%. they said it should be 20% which they think im probably dont know anything about humidity level and the safe level it should be. I also have dehumidifier that it set to 40% so every time humidity goes up my dehumidifier kicks in. I told them my 10 year old door never does this, and the front door i replace 3 years ago also not freezing. The only reason why i replace my side door its because its already pretty beat up and faded. Since i havent heard anything from them, and judging what they say when they come over. I dont think they will do anything at all. I sent them my last email about filing a complaint here and to Small Claims Court. They havent said anything at all so im proceeding to file a complaint. I would like them to pay me $7,000 for all the trouble and ignoring they did to me to so i could make an impact to them, so next time they should not ignore their clients who has a valid claim. The money i paid here was a hard end money that i will going to work hard for 3 years to pay it off. I hope the *** would understand and can be able to do something about it. I will also going to file this complaint to Small Claims Court. Thanks ****