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          Big Iron Drilling Ltd has 1 locations, listed below.

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            Business ProfileforBig Iron Drilling Ltd

            Water Well Drilling
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 04/13/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Water Treatment and Water Well Drilling

            Business Details

            BBB File Opened:
            8/9/1961
            Years in Business:
            66
            Business Started:
            1/10/1957
            Number of Employees:
            15
            Alternate Business Name
            • Marvel Water Conditioning
            Business Management
            • Elaine Field, Owner
            Contact Information

            Principal

            • Elaine Field, Owner

            Customer Contact

            • Elaine Field, Owner
            Additional Contact Information

            Fax Numbers

            • (780) 431-1091
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            28/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            We had Big Iron Drilling install an iron eater in our home July 13, 2023. We had discussed the concerns of installing the iron eater on our existing bored well, as it does not have a high water recovery rate, and our concern of the pump being overworked and drawing sediment into it. The man in charge (****** *****) assured us that this iron eater would work on our system, that the backwash cycle was like someone taking a shower, but never could give us an actual number of gallons used. We decided to trust his judgement, and had it installed. The iron eater has now filled our bored well with sand and sediment, as we feared, and has pulled the sand through all our plumbing. We now must replace our kitchen faucet, both toilets, and we have not been able to test our dishwasher or washing machine. We now must have a well drilling company come and try to clear the sand away from the pump and pray that works and the well is salvagable, or we are looking at drilling a new well. We have been trying in vain to reach ****** to try to discuss options with him, but to no avail. He will not return our calls, or our email. We have been without water now for over a week, and still not sure what it will take to get water running here again, or what else may need replacement once we are able to clear our lines of sediment and sand.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lucien R

            2 stars

            23/03/2022

            The message bellow to Big Iron, captures the issues I am dealing with, in connection to Big Iron. I have since phoned 5 times, without a response, except in relation to the penultimate paragraph, when one person left a message; I tried to call 5 times without a response! Sent: February 10, 2022 9:38 AM From Lucien ***** Hi there ***, I have not been in touch with you regarding our water system because I have been away and then in hospital; so am catching up now. Its now been 11/2 years since Big Iron made all those changes to our water system and we still do not have a problem free system. Essentially, after about 2.5 weeks the water starts to have a Sulphur smell (in hot water only) and the only way to get rid of it is to bleach the hot water tank, overnight. That solves the problem immediately but comes back like clock work. The last time and times previous to that, I bleached the hot water tank and then put 25 pellets into the well for three consecutive days or so, before resuming the normal 11pellet droppings each week. This seems to make no difference, in terms of the Sulphur smell coming back. The other issue is the iron that keeps accumulating in the reverse osmosis filter; I have to change the filters about every two weeks (I used to do that each month for the first filter and up to six months for the two others). The last time you were here you suggested I change the filters – especially the membrane. I changed them all and even replaced other parts of the Osmosis I was unsure about it. That has made no difference to the iron build up in the Osmosis unit. There is no hint of iron anywhere else in the system, ie not in the running water that flows to the rest of the house. Finally, I am still concerned about the amount of salt the system uses; one bag for less than 2 weeks. The last time you were here you suggested that your brother who knows about such things would call me to ensure I have proper settings in the system.

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

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