BBB Accredited Business since

The Kitchen Studio and Wallbeds-Etc Ltd

Phone: (780) 468-7088 Fax: (780) 468-1473 10414 172 St, Edmonton, AB T5S 1G9 http://www.wallbeds-etc.com


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Description

The Kitchen Studio and Wallbeds-Etc Ltd is an Edmonton based design and retail company. Locally owned and local manufacturing. 35 years experience in designing, coordinating and installations.
Family run business for the Greater Edmonton area and Northern Alberta.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Kitchen Studio and Wallbeds-Etc Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Kitchen Studio and Wallbeds-Etc Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Kitchen Studio and Wallbeds-Etc Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 11, 2003 Business started: 09/01/2003 in AB Business started locally: 09/01/2003
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Lyle Morley, Owner
Contact Information
Principal: Lyle Morley, Owner
Business Category

Wall Bed Sales

Refund and Exchange Policy
All cabinetry is custom designed for each client and fully explained and detailed prior to manufacturing. Therefore The Kitchen Studio and Wallbeds-Etc Ltd does not offer refunds.
Service Area
Central Northern Alberta
Alternate Business Names
Kitchen Studio (1996) Ltd Unispace Wallbeds Wallbeds-Etc
Products & Services

Custom Design, sales and installation of all types of cabinets and counters specializing in Murphy Beds, Wallbeds and Bed-N-Desks. Also including Kitchens Bathrooms TV stereo cabinetry and Closets.
No Charge design services for Greater Edmonton area


Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** ****** is the rep at The Kitchen Studio. Aug, 2012 - I hired The Kitchen Studio to supply, deliver & install cabinetry for 2 bathrooms undergoing renovations. $3,069.15 was paid by ** on Sep 11, 2012 & a final payment of $3,069.15 on ** Jan 22, 2013. Cabinets were installed Dec/Jan & counters Feb 2013. Renos were completed Mar 2013. The Installer for The Kitchen Studio made a judgment error & installed the new vanities 2 ½" lower than the pre-existing vanity height of 32". This 29 ½" height made it uncomfortable for me at 5'2" & taller family & guests to use the sinks. *************************************************************************************************************************** In May 2013 **** assessed the situation & agreed that the vanities were installed at a height I had no knowledge of & did not request. He would rectify the problem. Raising the vanities meant disturbing granite counters, removing / replacing newly installed tile, plumbing & refinishing walls. I offered a compromise to minimize the destruction to my new reno but **** declined. ********************************************************** July, Aug, Sep & Oct 2013 I waited for the work to be done. Nov 16, 2013 work started then stopped. Dec 14, 2013 work resumed then stopped. ************************************************************************ Tiles are glued to the wall, sinks are leaking**************************** ******************************************************************************************************************** Jan 13, 2014 I expressed my dissatisfaction. Again **** assured me he'd push to get the work completed & the work done by professionals. **************************************************************************************************************************************************************************************************************************************** ******************************************************************************************************************************************************************************************************************************************************************************************************************** ************************************************************************************************************** The Kitchen Studio informed me they no longer work with the Installer they hired to do my cabinets. ****************************************************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement: 1) Have the work completed by professionals as promised, within 2 weeks of mediation. OR 2) Refund of $3,000.00 so I can purchase supplies & hire qualified trades people to do the work.

Business Response: Initial Business Response /* (1000, 9, 2014/07/08) */ I have met with ******* ****** last Friday and we are proceeding to complete her bathrooms. We are finishing the main bath this week and then arranging for a plumber to exchange her sinks in the master Ensuite. Also we have to arrange for the tile back splash in main bath to be finished properly. Please do not hesitate to call with any questions. ********************************************************************************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Kitchen Studio and Wallbeds-Etc Ltd
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)