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In Central and Northern Alberta

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BBB Accredited Business since 24/08/2006

All Season Tree Service

(780) 464-243629-52304 RR 233, Sherwood ParkAB T8B 1C9

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BBB Accreditation

A BBB Accredited Business since 24/08/2006

BBB has determined that All Season Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised All Season Tree Service's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/01/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: All Season Tree service was hired by a neighbour by the name of **********.The company was hired to come onto my property and remove a gorgeous 60 foot blue spruce tree completely. I had no knowledge of this matter nor was my permission given. On July 23 All Season tree service came to my home , while I was away at work.
Proceed to take down my fence and start butchering my tree. My son was home at the time. My son went outside and told the tree crew to stop what they were doing. That they DID NOT have permission to take down our tree. My son was 19 at the time.***************************************************************************************************************** My son phoned me at work and told me what was going on. I rushed home to try and stop the tree crew, but it was to late. All the branches had been removed. When I told the tree crew to stop and get off my property, they ignored me too, I finally had to call the police to get them out of my yard. ************************************************************************************** The owner of the company was present in my yard at the time. I have to wonder what kind of a company goes on someone else's property and destroys trees without the property owner's permission.*****************************************************************************************************************************************************************************************************************

Business' Initial Response
yes on july 23 we went to *********** house to remove a tree the tree was near the property line but on *********** side there was 20 feet of tree left when ****** arrived home as she walked towards the crew she *************************************************** was screaming at all of us we stopped what we were doing cleaned up the site and informed *** that until the situation was worked out we would not return *** did not call us back **************************************************

Complaint Resolution: BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Industry Comparison| Chart

Tree Service, Tree Removal / Stump Grinding / General Yard Cleanup, Tree Service - Pruning, Landscape Contractors

Additional Information

top
BBB file opened: 19/04/2006Business started: 01/01/1996
Type of Entity

Incorporated

Number of Employees

2

Business Category

Tree Service, Tree Removal / Stump Grinding / General Yard Cleanup, Tree Service - Pruning, Landscape Contractors

Map & Directions

Map & Directions

Address for All Season Tree Service

29-52304 RR 233

Sherwood Park, AB T8B 1C9

To | From

LocationsX

1 Locations

  • 29-52304 RR 233 

    Sherwood Park, AB T8B 1C9(780) 464-2436

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*All Season Tree Service is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB serving Central and Northern Alberta, Northeastern British Columbia, Lloydminster, Nunavut, and the Northwest Territories (BBB) began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that were received after January 1 2013.

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Industry Tips for Tree Service

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BBB reports on known significant government actions involving business' marketplace conduct.

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