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Central and Northern Alberta

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BBB Accredited Business since 20/05/1998

Alberta Arborists

(780) 448-05845480 Meridian St, EdmontonAB T6P 1R3 Send email to Alberta Arborists

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Description

Alberta Arborists was founded on the belief and desire to see a professional tree care service that practices proper and ethical tree care. Alberta Arborists have over 22 years of experience in providing residential, commercial, and municipal tree and shrub care in Alberta.

BBB Accreditation

A BBB Accredited Business since 20/05/1998

BBB has determined that Alberta Arborists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Alberta Arborists' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/04/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Services resulted in additional damage (exp. Damaged product during shipping)

Complaint: Alberta Arborists were contracted to remove native trees on an subdivision acreage. When first contacted for an estimate, it was explained to them that the trees pose danger to other planted trees, landscaping, neighbour's property, and my property. The company was hired with the understanding that they would cut down the trees in question with out damaging any of the surrounding landscape or property. On July 30, 2013 three workers representing the company showed up, once again they were told about the property line, sewer systems (mine and the neighbour's)and about the trees that we have planted in the past 8 years.
By the time the 3 employees left, 3 of the planted trees that were to be sheltered from damage were destroyed, 2 other trees were damaged, 3 cotoneasters were destroyed, there was a large divot in the lawn, cut up trees were not piled up by the stump as per the contract, and majority of branches were not shredded as per the contract, one large tree was laying in my neighbour's yard.

Initial Business Response
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After discussing with *****, the Owner and having talked to each person who was on site to confirm what was done and how it was done to respond to your list of grievances as we are very good at all types of removals with no damage in all types of open and tight locations.

I need you to know that when work is being done at an acreage and trees are near wooded areas we normally price out the work for the best cost effectiveness and concerns for the clients. If we are able to remove trees and have them fall into surrounding woods with low impact it is always cheaper, but if the client wants no damage the price is always higher due to the amount of rigging required.

When the scope of the work changed from the original estimate and you discussed with the crew that you wanted the back trees removed as well, you were asked where did you want them to start the work and you said in the back. **** priced out the removals at $250/ea with the intent of falling the trees in the wooded area with some low impact damage to occur. If the trees were to be removed with no damage whatsoever the pricing would have been much higher based on the size of the trees.I understand that **** did not ask what you were looking for or explain the pricing as far the type of removals we could do but assumed he could fall them into the wooded area.

That being said, you were on site and seeing the work being done, you did not stop them, nor explain that you wanted no damage or do not fall these trees into the wooded area. I understand that after the 1st and 2nd tree was down and they were busy cutting up the logs for firewood you came out and asked the crew "to make sure they did not cut the ground" as you have an electric dog fence which you did not want damaged but advised them of nothing else, especially that you did not want any damage whatsoever to any landscaping. You let the crews continue working and falling the trees as you already had witnessed.

The lack of communication from both parties during the actual work being done has contributed to expectations not being met and I know we have learnt from this experience.

Alberta Arborists have already reduced the original invoice of $2000.00 not including GST by $500.00 to compensate for some of the impact caused by the process as explained by the client sent earlier directly by email to us.

Alberta Arborists has priced out 2 blue spruce of 2.25 meters height @ $255.00 ea and 1 Mtn Pine of 2.25 meters height @ $260.00. at **********************. We are willing to give the client a $270.00 credit at ***************** to go with the $500.00 credit already applied to the original invoice so he can go pick out the trees. He would be responsible for the delivery and planting of the trees. Due to the dryness of this fall and the trees to be planted are conifers we recommend they be planted in the spring.

The cotoneasters damaged during this process will rejuvenate come spring.

We hope this helps in resolving this complaint.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

10/09/2014Problems with Product / Service

Industry Comparison| Chart

Tree Service, Lawn & Tree Care, Fertilizers, Tree Removal / Stump Grinding / General Yard Cleanup, Tree Service - Transplant, Tree Service - Pruning, Landscape Contractors

Additional Information

top
BBB file opened: 20/04/1998Business started: 01/04/1998
Contact Information
Principal: Craig Jabs (Owner/op)
Number of Employees

7

Business Category

Tree Service, Lawn & Tree Care, Fertilizers, Tree Removal / Stump Grinding / General Yard Cleanup, Tree Service - Transplant, Tree Service - Pruning, Landscape Contractors

Products & Services

Alberta Arborists offers the following tree care in and around the City of Edmonton: tree removal, tree pruning, stump removal/stump grinding, tree fertilization, 24 hour emergency services, disease and insect diagnosis and management.
Alberta Arborists are ISA Certified Arborists who offer free, no obligation estimates and are fully licensed and insured.

Hours of Operation
Mon: 08:00 AM to 04:30 PMTue: 08:00 AM to 04:30 PMWed: 08:00 AM to 04:30 PMThu: 08:00 AM to 04:30 PMFri: 08:00 AM to 04:30 PM

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

4 Photos

Map & Directions

Map & Directions

Address for Alberta Arborists

5480 Meridian St

Edmonton, AB T6P 1R3

To | From

LocationsX

1 Locations

  • 5480 Meridian St 

    Edmonton, AB T6P 1R3(780) 448-0584

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alberta Arborists is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB serving Central and Northern Alberta, Northeastern British Columbia, Lloydminster, Nunavut, and the Northwest Territories (BBB) began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that were received after January 1 2013.

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Industry Tips for Tree Service

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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