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BBB Accredited Business since

Travel Gurus

Phone: (780) 758-8747 Fax: (780) 757-3325 180-4211 106 St, Edmonton, AB T6J 6P3 http://www.travelgurus.ca


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

TravelGurus.Ca specializes in Corporate Incentive Groups, Destination Weddings, VIP Honeymoons, Private Secluded Retreats, Custom Itineraries, Student Groups and much more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travel Gurus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Travel Gurus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Travel Gurus
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: March 03, 2013 Business started: 01/02/2011 Business started locally: 01/02/2011 Business incorporated 09/20/2012 in AB
Business Management
Sue Heeks, Customer Relations Manager
Contact Information
Customer Contact: Sue Heeks, Customer Relations Manager
Business Category

Travel Agencies & Bureaus

Refund and Exchange Policy
All payments provided to Travel Gurus are non refundable if cancelled at any time for all travel services provided by any airline, supplier or hotel.
Please be aware that flight and travel bookings are non - refundable and non - re-routable and any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Service Provider, or Travel Gurus as prescribed from time to time.

Travel Gurus highly recommends the purchase of Travel Insurance to protect your investment for any unforeseen changes or cancellations.

Please note that prices quoted on our emails, social media or website are subject to change at any time.

Please visit us online for more information about our terms & conditions. See our privacy policy as well.
Alternate Business Names
Travel Gurus Ltd TravelGurus.Ca
Products & Services

Flights, Hotel, Car Rentals, Hostel Booking, Vacations, Packages, Visa Processing Services, Group Trips, Destination Weddings, Corporate Incentive Trips, VIP Honeymoons & Much More. Book Sunwing, Air Canada, Signature, WestJet and Transat with Travel Gurus!

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.