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BBB Accredited Business since 09/07/2013
Phone: (780) 758-8747Fax: (780) 757-3325180-4211 106 St, Edmonton, AB T6J 6P3 Send email to Travel Gurus
BBB Business Reviews may not be reproduced for sales or promotional purposes.
TravelGurus.Ca specializes in Corporate Incentive Groups, Destination Weddings, VIP Honeymoons, Private Secluded Retreats, Custom Itineraries, Student Groups and much more.
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A BBB Accredited Business since 09/07/2013
BBB has determined that Travel Gurus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Travel Gurus' rating include:
- Length of time business has been operating.
Factors that raised Travel Gurus' rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementPrincipal: Sue Heeks (Customer Relations Manage)
Number of Employees
Travel Agencies & Bureaus
Products & Services
Flights, Hotel, Car Rentals, Hostel Booking, Vacations, Packages, Visa Processing Services, Group Trips, Destination Weddings, Corporate Incentive Trips, VIP Honeymoons,
Hours of OperationMon: 09:30 AM to 08:00 PMTue: 09:30 AM to 08:00 PMWed: 09:30 AM to 08:00 PMThu: 09:30 AM to 08:00 PMFri: 09:30 AM to 08:00 PMSat: 09:30 AM to 06:00 PMSun: 11:30 AM to 05:00 PM
Refund and Exchange Policy
All payments provided to Travel Gurus are non refundable if cancelled at any time for all travel services provided by any airline, supplier or hotel.
Please be aware that flight and travel bookings are non - refundable and non - re-routable and any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Service Provider, or Travel Gurus as prescribed from time to time.
Travel Gurus highly recommends the purchase of Travel Insurance to protect your investment for any unforeseen changes or cancellations.