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BBB Accredited Business since

Blue Falls Manufacturing

Phone: (780) 789-2626 Fax: (780) 789-2624 View Additional Phone Numbers PO Box 560  4549 52 St, Thorsby, AB T0C 2P0 http://www.ArcticSpas.ca View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Blue Falls Manufacturing is a manufacturing facility based in Thorsby, Alberta, Canada. Blue Falls Manufacturing has been manufacturing home leisure products since 1994. This companies products are sold worldwide in over 30 countries.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blue Falls Manufacturing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Blue Falls Manufacturing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Falls Manufacturing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 30, 1994 Business started: 06/30/1994 Business started locally: 06/30/1994 Business incorporated 06/30/1994 in AB
Business Management
Darcy Amendt, CEO Jody Gamracy, Webmaster Shane Sager, Service Manager
Contact Information
Principal: Darcy Amendt, CEO
Customer Contact: Shane Sager, Service Manager
Business Category

Swimming Pool Manufacturers & Distributors Manufacturers & Producers Baths - Equipment & Supplies Spas & Hot Tubs - Dealers Spas & Hot Tubs - Rental - Wholesale, Manufacturing Swim Spas Gazebos

Refund and Exchange Policy
Blue Falls Manufacturing sells mainly to retail businesses and have a comprehensive dealer agreement that is adhered to.
Alternate Business Names
Arctic Spas Blue Falls Manufacturing Ltd
Products & Services

Blue Falls Manufacturing manufactures several brands such as Arctic Spas, Coyote Spas, and Burton Spas. Blue Falls Manufacturing makes hot tubs, spas, swim spas, and gazebos.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.