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Find a Location

Liberty Security Systems Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLiberty Security Systems Inc

    Security System Monitors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.7/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    17 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 30/1/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The business states that Liberty Security Systems Inc offers security, control equipment & system monitors.

    Products & Services

    Smart Home Security , Alarm Systems, Medical Alert Systems, Security Cameras, Carbon Monoxide Detector, Motion Sensors, Video Doorbell Camera, Flood Sensors, Smart Thermostats, Garage Door Control, Glass Break Detector

    Business Details

    This is a multi-location business.

    Find a Location

    Liberty Security Systems Inc has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5640 104 St NW, Edmonton, AB T6H 2K2
      BBB File Opened:
      16/1/2009
      Years in Business:
      18
      Business Started:
      26/12/2005
      Accredited Since:
      30/1/2009
      Number of Employees:
      150
      Alternate Business Name
      • Liberty Security Inc
      • Liberty Security a GardaWorld Company
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:00 PM
      T:
      8:00 AM - 4:00 PM
      W:
      8:00 AM - 4:00 PM
      Th:
      8:00 AM - 4:00 PM
      F:
      8:00 AM - 4:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Brandon Lennix, Call Center Manager
      • Melissa Spadavecchia, Assistant Manager
      Contact Information

      Principal

      • Brandon Lennix, Call Center Manager

      Customer Contact

      • Brandon Lennix, Call Center Manager
      • Melissa Spadavecchia, Assistant Manager
      Additional Contact Information

      Fax Numbers

      • (877) 988-7236
        Other Fax

      Email Addresses

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/02/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      I Purchased my home in 2022, taking possession on July 1st. Upon purchasing the home we were informed that the seller had a contract with the security company that had 18 months remaining from July 1st 2022. The seller was so kind as to pay their remaining contract in full, so we would not have any responsibility for it. After moving in, on July 13th 2022 I signed a contract with Liberty Securities Inc to take over the previous account which was now prepaid. The contract I signed stated "This agreement shall have a term of 18 months" and "the parties hereto have signed this contract to take effect on 22-07-13." although verbally I was informed the contract ended on Dec 31st 2023. A notable date is 18 months from 22-07-13 is January 13th 2024. I was advised I would never pay anything as long as I provide written notice to cancel my account within 30 days of the end of the contract. I sent the required notice on Nov 21st 2023 and received written confirmation from Liberty Security Inc that my cancellation request was received. In January 2024 I began receiving overdue invoice notifications and as of today (February 5th 2024) I am being advised that my contract ends tomorrow, February 6th. This is a seemingly arbitrary date with no connecting to the contract I have signed, or the original owner's contract date. I have cancelled my prepaid account within the required time to notify, but I am being constantly emailed about overdue invoices. In order to take over the services I was forced to agree to a hard credit check, and now I worry that their clerical error will negatively impact my personal credit. In response to my last email to customer service which contained a copy of my contract, I received the extremely helpful response of "It was a pleasure doing business with you. You can pay for the invoice from the link below." Zero customer service.
      Read More

      Customer Reviews

      57 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marian R

      5 stars

      13/03/2024

      **************** and support has always been kind and helpful.

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

      BBB Reports On

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