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Mr. Rooter states they provide full-service plumbing and drain cleaning. They also state this location is independently owned and operated.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr Rooter Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mr Rooter Plumbing include:

  • 18 complaint(s) filed against business

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Mr Rooter Plumbing
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 9

Additional Information

BBB file opened: October 29, 2005 Business started: 10/29/2005 Business started locally: 10/29/2005
Business Management
Stacy Miskew, Owner Steve Baxter, Service Manager Khya Fellingham, Marketing & Communications Manager
Contact Information
Principal: Stacy Miskew, Owner
Business Category

Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers Sewer Contractors Water Heaters - Repairing Pipe & Valve Fitters Garbage Disposals - Household Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers Furnaces - Industrial Plumbers

Service Area
This company states they provide service to the Edmonton and surrounding areas.
Alternate Business Names
Digicom Technology Services Inc
Products & Services

This company states they provide Full service plumbing, heating & drain cleaning for residential and commercial services. They also state that they are available 24/7, with no overtime charges. Mr. Rooter states they provide scheduled appointments and technicians will explain the procedure and price before starting the job.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.