BBB Business Review

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BBB Accredited Business since

Pro Solutions Plumbing, Heating & Air Conditioning Inc

Phone: (780) 453-6640 Fax: (780) 453-6975 101-10518 180 St, Edmonton, AB T5S 2P1 http://www.prosolutionsinc.ca


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro Solutions Plumbing, Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro Solutions Plumbing, Heating & Air Conditioning Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

86 Customer Reviews on Pro Solutions Plumbing, Heating & Air Conditioning Inc
Customer Experience Total Customer Reviews
Positive Experience 85
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 86

Additional Information

BBB file opened: May 10, 2002 Business started: 09/01/2001 Business started locally: 09/01/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Service Alberta
3rd Fl-10155 102 St, North Field Services, Licensing, Edmonton AB T5J 4L4
http://www.servicealberta.ca/
Phone Number: (780) 427-4088
service.alberta@gov.ab.ca

Business Management
Jason Billy, Owner/President Bernie Pettigrew, Customer Service Manager
Contact Information
Principal: Jason Billy, Owner/President
Customer Contact: Bernie Pettigrew, Customer Service Manager
Business Category

Plumbers Plumbers - Commercial Plumbing Plan Services Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Propane Gas Plumbing Air Conditioning Repair Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors

Alternate Business Names
a Pro Solutions Plumbing, Heating & Air Conditioning
Business Management

Prior to starting this Accredited Business, the principle was the owner of Rob's Plumbing & Mechanical, beginning in 1988 until the business was acquired by system wide Accredited Business and became Rob's Albertan Service Experts in 2005.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.