BBB Business Review

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BBB Accredited Business since

Capital Mechanical Plumbing & Heating Ltd

Phone: (780) 451-5666 Fax: (780) 488-1487 View Additional Phone Numbers 14843 118 Ave, Edmonton, AB T5L 2M7 http://www.capitalplumbing.ca



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Client satisfaction is what Capital Plumbing & Heating truly delivers. PLUMBING, HEATING, AIR CONDITIONING and DRAIN CLAEANING are the services provided.
Residential and commercial service, repair, replacements and renovations. No job is too small.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Capital Mechanical Plumbing & Heating Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Capital Mechanical Plumbing & Heating Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Capital Mechanical Plumbing & Heating Ltd
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: December 09, 2008 Business started: 08/20/2001 in AB Business started locally: 08/20/2001 Business incorporated 06/29/2006 in AB
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Gregg Weir, Owner Wendy Ellis, General Manager
Contact Information
Customer Contact: Wendy Ellis, General Manager
Principal: Gregg Weir, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Heater - Tankless Air Conditioning Repair Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors

Hours of Operation
Monday through Friday: 7:30 - 4:30
Refund and Exchange Policy
Capital Plumbing & Heating states their policy is as follows:
Buyers Right To Cancel:
You may cancel this contract from the day you enter into the contract until 10 days after you receive a copy of the contract. You do not need a reason to cancel.
If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation. For more information, you may contact your provincial/ territorial consumer affairs office.
If you cancel this contract, the seller has 15 days to refund your money and any trade- in, or the cash value of the trade- in. You must then return the goods.
To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax or by personal delivery.
Service Area
Central and Northern Alberta
Alternate Business Names
Capital Plumbing & Heating
Products & Services

Capital Plumbing & Heating offers maintenance, repairs and replacements of:
All Plumbing services.
Air Conditioning.
All Heating services for furnaces and boilers.
Drain Cleaning.
Hot Water Tanks.
Solar Solutions.
Water Treatment.
Healthy Air Solutions.
Client Care.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.