BBB Business Review

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BBB Accredited Business since

Butler Plumbing Heating & Gasfitting Ltd

Phone: (780) 432-3947 Fax: (780) 989-2567 4260 93 St NW, Edmonton, AB T6E 5P5 http://www.butlerplumbing.ca



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Description

Providing both Commercial and Residential plumbing and heating service. Butler Plumbing is dedicated to customers while providing reliable, honest, high quality service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Butler Plumbing Heating & Gasfitting Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Butler Plumbing Heating & Gasfitting Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Butler Plumbing Heating & Gasfitting Ltd
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 24, 2006 Business started: 05/01/2005 Business started locally: 05/01/2005 Business incorporated 06/16/2005 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City Licensing
3rd Floor, City Hall, 1 Sir Winston Churchill Square, Edmonton AB T5J 2
http://www.edmonton.ca
Phone Number: (780) 496-3100
Dale.Borecki@edmonton.ca
The number is 76461778-001.

Business Management
Kevin Korte, Owner Paul Amyotte, Owner
Contact Information
Principal: Kevin Korte, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Pipe & Valve Fitters Heating & Air Conditioning Hydronic Heating Radiant Heating Thermocouples Thermostats Baths - Equipment & Supplies Garbage Disposals - Household Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers Water Heater - Tankless Whirlpool Bath Equipment & Supplies Baths Heating Equipment & Systems Cleaning & Repair Boilers - New & Used Furnaces - Industrial Heating Equipment Humidifying Apparatus Water Heaters - Parts & Supplies Kitchen & Bath - Design & Remodeling Contractors - General Boilers - Repair & Cleaning Floors - Raised Heating Contractors Mechanical Contractors

Hours of Operation
Monday through Friday: 8:00am - 5:00pm
Refund and Exchange Policy
Warranty Terms; Renovations, one year. Service work, thirty days. If it is their fault, they will fix it.
Service Area
Edmonton and Surrounding Area
Products & Services

Customer Service, Boiler and Hydronic Service Repair, Plumbing Repair and Renos

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.