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BBB Accredited Business since

McBain Camera Ltd

Phone: (780) 420-0404 Fax: (780) 421-1188 View Additional Phone Numbers 10805 107 Ave, Edmonton, AB T5H 0W9 http://www.mcbaincamera.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


McBain Camera Ltd. has been serving Edmonton and the Province of Alberta since 1949, and is still under original ownership. McBain Camera is your one-stop shop for photographic equipment, photofinishing, video transfers, photography workshops and more!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that McBain Camera Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for McBain Camera Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on McBain Camera Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1958 Business started: 01/01/1948 in AB Business started locally: 01/01/1948
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Neil McBain, General Manager
Contact Information
Principal: Neil McBain, General Manager
Business Category

Photographic Equipment & Supplies - Retail Video Equipment - Sales & Rentals Video Tapes & Discs - Dealers Photo Finishing - Retail Video Equipment - Service & Repair Internet Shopping Battery Supplies Video Equipment - Supplies & Parts Ink Cartridge - Refill & Sales Binoculars Computer Printers Sales & Service

Refund and Exchange Policy
McBain Camera has a 7 day refund or 14 day exchange policy. All merchandise must be returned in original boxing and packages to be eligible for the 7 day refund. Product not returned in new condition may be subject to a re-stocking fee. Product purchased a credit card are subject to a 2% re-stocking fee. Shipping, freight, and insurance charges will not be refunded, unless the return is a result of their error.
Products & Services

Products include Cameras, DSLRs, Camcorders, Lenses, Flashes, Memory Cards, Camera Bags, Studio Equipment, Printers & more. Services include Photofinishing, Photo Restoration, Photo Workshop, Video Transfers, Passport Photos, Camera Repairs & more.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.