BBB Business Review

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BBB Accredited Business since

Better than Home Pet Boarding Inc

Phone: (780) 922-3388 52066 RR 213, Sherwood Park, AB T8G 1B5 http://www.betterthanhome.ca


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Better than Home Pet Boarding Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Better than Home Pet Boarding Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Better than Home Pet Boarding Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 18, 2011 Business started: 09/09/2010 Business started locally: 09/09/2010 Business incorporated 05/21/2014 in AB
Business Management
Ashley Mitchell, Owner
Contact Information
Principal: Ashley Mitchell, Owner
Business Category

Pet Boarding & Kennels Pet Boarding - Dogs Pet Kenneling Services

Hours of Operation
Monday to Sunday: 8:00am - 7:00pm
Service Area
Central & Northern Alberta
Alternate Business Names
Better than Home Pet Boarding 2014 Inc
Products & Services

This company states that they offer boarding for dogs, boarding for cats, boarding for small animals, birds and Exotics, dog wash for short or medium haired dogs, Nail trim, Pet pick-up or drop-off within 30 KM of Kennel subject to availability, and Remote video access.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.