Business ProfileforGLC Moving & Storage

I purchased the extra insurance. The extra insurance was to cover full payout if anything was damaged beyond superficial issues and superficial were to be fixed. Furniture was to be moved into a SeaCan 1.5 hours away. They moved me out on a Friday. They unloaded my furniture in about 30 minutes and piled it into the Seacan. Most of it was still left wrapped. I told them I wanted to look over the furniture as they unloaded it. They grumbled and kept unloading. It was already late on a Friday afternoon. The next day I went out to the Seacan to try and look over everything. Most of it I can't access or view. I did find a vertical crack in an entry chest leg. I took pictures immediately and sent them off to the company. ***** contacted me and she offered me a cash settlement to try and fix it not the replacement value. I emailed her back with a copy of the original receipt on the unit. I told her the leg had a vertical crack in the leg. Gluing it was in no way fixing it, it was just putting a bandage on a broken leg and that was why I had purchased the added insurance. Multiple emails... She informs me she has a man to come out to glue it... so she is still not paying me out according to my insurance. He never shows.So she offers to pay me 500 so I can fix it myself.I estimate travel time would be around 500 I asked her to provide me with a copy of the estimate.She never sent me a copy of the estimate but informed me that the cost to fix was 900 More back and forth and now she's aggressive.She then proceeds to tell me that I could have damaged the piece myself.She tells me she was going to send out a truck to pick up the piece, they would have it glued and then return it to me.She refuses to honour the insurance. I messaged her back and told her to pay me out and just come and pick it up.We are now 74 days in.I know that glue takes at least 6h to cure, so it's not even going to be glued properly if they drove out to fix it.Nor am I sure Id get it back if picked up