BBB Accredited Business since

Golden Spike Lumber Sales Ltd

Additional Locations

Phone: (780) 962-3160 Fax: (780) 962-9301 Box 4148, Spruce Grove, AB T7X 3B3 http://www.getwood.ca


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Golden Spike Lumber Sales Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Golden Spike Lumber Sales Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Golden Spike Lumber Sales Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 04, 1999 Business started: 01/01/1988 Business started locally: 01/01/1988
Business Management
John Besler, Manager Bernie Strei, Owner
Contact Information
Principal: John Besler, Manager
Customer Contact: Bernie Strei, Owner
Business Category

Lumber - Wholesale Railings Building Materials Concrete Products Fence Posts & Fittings Fence Material Water Gardens Fountains & Ponds Lumber - Retail Nails & Tacks Screws Siding Materials Fasteners - Industrial & Construction


Additional Locations

  • 4 Golden Spike Rd

    Spruce Grove, AB T7X 3B3

  • Box 4148

    Spruce Grove, AB T7X 3B3

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I scheduled a lumber delivery for June 8 th 2015 about 2 weeks in advance and called 3 days before to confirm and was told the delivery would happen at noon. On June 8th at 12:30 I called golden spike as the lumber had not yet arrived and was told that it was being loaded right now. I waited and at 2:30 called again. I was told that they now expected to deliver at 4:00 at 4:05 I called and was told that the lumber was on the truck at 4:20 the truck showed up. Over 4 hrs late.

Desired Settlement: Refund of delivery fee.

Business Response: Initial Business Response /* (1000, 8, 2015/06/25) */ Contact Name and Title: **** ****** Store Manage Contact Phone: XXX-XXX-XXXX Contact Email: *****@getwood.ca I am very surprised that this is the first contact made to me by Mr ******* as we would have been more than willing to address his concerns in person.We take customer service very seriously and that certainly includes our delivery service. As we frequently have things happen that affect our ability to make deliveries at specific times, we typically do not promise a time of day but instead do our best to ensure all orders booked to be delivered on any given day are completed each day. I'm sorry if we have caused any inconvenience to Mr ******* and will gladly refund his delivery charge if this would help rectify the situation.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Golden Spike Lumber Sales Ltd
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)