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Find a Location

Lock Surgeon has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lock Surgeon

      17812 118 Ave Edmonton, AB T5S 2W3

      BBB Accredited Business
    • Lock Surgeon

      5738 75th Street NW Edmonton, AB T6E 5X6

      BBB Accredited Business
    • Lock Surgeon

      2020 32 Ave NE Calgary, AB T2E 6T4

      BBB Accredited Business

    Business ProfileforLock Surgeon

    Locksmith
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 15/7/2022

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products and services include:
        - Standard and advanced key systems.
        - A wide range of padlocks, trailer and vehicle locking devices.
        - Tool box, mailbox and cabinet locks.
        - Superior residential door hardware.
        - Quality commercial door hardware.
        - Weatherstrip repair and replacement.
        - Break-and-enter door repair hardware.
        - Custom sized replacement doors for home or commercial entrances.
        - Electronic access controls, electric strikes and time locks.
        - Basic and automatic door closers and openers.
        - Patio door and window repair hardware.
        - Storm door / Screen door replacement doors and door hardware.
        - Window bars, window security laminates and door edge security.
        - Safes Sales, delivery and installation, forced entry repair and safe service.

    Products & Services

    Products and services include:
        - Standard and advanced key systems.
        - Padlocks, trailer and vehicle locking devices.
        - Tool box, mailbox and cabinet locks.
        - Residential door hardware.
        - Commercial door hardware.
        - Weatherstrip repair and replacement.
        - Break-and-enter door repair hardware.
        - Custom sized replacement doors for home or commercial entrances.
        - Electronic access controls, electric strikes and time locks.
        - Basic and automatic door closers and openers.
        - Patio door and window repair hardware.
        - Storm door / Screen door replacement doors and door hardware.
        - Window bars, window security laminates and door edge security.
        - Safes Sales, delivery and installation, forced entry repair and safe service.

    Business Details

    This is a multi-location business.

    Find a Location

    Lock Surgeon has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lock Surgeon

        17812 118 Ave Edmonton, AB T5S 2W3

        BBB Accredited Business
      • Lock Surgeon

        5738 75th Street NW Edmonton, AB T6E 5X6

        BBB Accredited Business
      • Lock Surgeon

        2020 32 Ave NE Calgary, AB T2E 6T4

        BBB Accredited Business
      Headquarters
      17812 118 Ave, Edmonton, AB T5S 2W3
      BBB File Opened:
      6/6/1994
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Incorporated:
      1/1/1989
      Accredited Since:
      15/7/2022
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      18
      Alternate Business Name
      • A AB. Lock Surgeon Ltd.
      • Lock Surgeon
      • A AB Lock Surgeon Ltd
      Business Management
      • Pat Frick, Owner
      • Josh Frick, Operations Manager
      • Jeanne Frick, Controller
      • Gabrielle Beachamp, Human Resources Manager
      Contact Information

      Principal

      • Pat Frick, Owner
      • Josh Frick, Operations Manager
      • Gabrielle Beachamp, Human Resources Manager
      Additional Contact Information

      Fax Numbers

      • (780) 448-0226
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/06/2021

      Complaint Type:
      Product Issues
      Status:
      Answered
      I called the Lock Surgeon to arrange for them to fix my front door which was not working properly. I couldn't be there at the time so my mother was there to let them in. I was told the cost would be $149.00 for the service call but I asked them "Why so pricey"? They replied that the driver had all sorts of costs like the truck, tools, parts, etc... I said OK. He showed up and looked at the lock. He said he didn't have the part and would have to go back to his shop for the parts. He fixed absolutely nothing. When it came time for payment, he charged the $149.00 + $97.50 + GST = $258.83 total. My mother was unaware and paid it on credit card. Still - nothing was fixed. We called a family friend (we should have in the first place) and his "quick fix" was using tape. Yes, tape. And it works now. I called the the company (Lock Surgeon ************) this morning and spoke with *****. She was very offensive and not willing to discuss this issue at all. I want a credit 97.50
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ad B

      1 star

      28/03/2024

      This is a scam company. We brought our lock cylinder into their store go get a price to re-key it. They quoted almost $400 for a simple 15 minute job. We got two other quotes from real locksmiths and they were $50 and $30. This company is taking advantage of people and should go out of business. Stay away from these scammers!

      Lock Surgeon Response

      01/04/2024

      Unable to determine the exact specifications of the issue as your simply stating prices without specifying the exact nature of the work that was requested. Glad you were able resolve this challenge.

      Local BBB

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