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Find a Location

Santander Consumer Inc has 1 locations, listed below.

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    Business ProfileforSantander Consumer Inc

    Auto Financing
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 14/3/2016

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Carfinco provides consumer automotive loans for both new and used vehicles to Canadians in all provinces through their network of franchise and select independent dealers partners. Their comprehensive set of loan products can provide financing to customers with a wide range of credit profiles, including those that have less than a perfect credit history.

    Business Details

    Location of This Business
    200 4245 97 Street NW, Edmonton, AB T6E 5Y7
    BBB File Opened:
    31/3/1997
    Years in Business:
    30
    Business Started:
    1/3/1994
    Business Started Locally:
    1/3/1994
    Business Incorporated:
    1/1/2012
    Accredited Since:
    14/3/2016
    Type of Entity:
    Corporation
    Number of Employees:
    160
    Business Management
    • Tricia Frost, Vice President/COO
    Contact Information

    Principal

    • Tricia Frost, Vice President/COO

    Customer Contact

    • Tricia Frost, Vice President/COO
    Additional Contact Information

    Fax Numbers

    • (888) 486-7456
      Other Fax

    Email Addresses

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    20/03/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On Mar 1 2023 I found a fraudulent credit inquiry (hard inquiry) on my Equifax credit report that was dated Jan 31 2023. I immediately phoned Santander Consumer to explain it was not me who was applying for credit. I am a victim of identity theft (starting in Dec 2022) and had a fraud warning with both credit agencies where they instructed lenders to contact me prior to doing a credit check/extending credit. I filed a police report with Calgary Police Service regarding the identity theft as well as notified them of further credit inquiries. When I contacted the company Mar 31 2023 they told me someone was using me as a co-applicant for an auto loan. The contact number they listed was ************. Someone who said her name was ***** applied and said she was my daughter in law and listed her employer as ******* *****(?). The company said the applications were being reviewed and that they have now been cancelled. I disputed the credit inquiry with Equifax and on Apr 14 2023 the reply from Equifax was: "The following items were confirmed as valid, accordingly no amendment will be made: DATE Creditors Name Contact Number 2023-01-31 SANTANDER CONSUMER ***** ******** Your dispute request is now formally closed. If you have any questions related to this request, please contact the creditor(s) directly." Since this email in Apr 2023, I have contacted Santander Consumer on a number of occasions (by phone and then today by email) asking them to contact Equifax to have the fraudulent inquiry removed as the information Santander provided to Equifax was that it was a valid inquiry. This fraudulent credit inquiry continues to sit on my credit report which affects my credit. The response Santander provided me today was "Unfortunately, there is nothing that we can do on our end.  I would contact Vancouver Auto credit as they are the ones who provided us with the information and follow up with the credit bureau as well." I need Santander to remove the fraudulent inquiry.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dustin M

    1 star

    10/08/2023

    They charge $180 to defer a $260 payment and charge $130 for an nsf. They also have a high interest rate. They don't try to work with thier customers. It was unfortunate cause I overextended my credit so I got stuck with them on a motorcycle will never deal with them again in the future. Do not recommend they do not have any care for you thier customers. Even during covid and economic down fall they won't work with anyone.

    Santander Consumer Inc Response

    11/08/2023

    We're sorry to hear that your experience was not 5 star! Feel free to contact us at ************** and let us know how we can do better!

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