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BBB Accredited Business since

Design 21 FX Lighting Ltd

Phone: (780) 421-1940 Fax: (780) 452-0036 View Additional Phone Numbers 15350 111 Ave NW, Edmonton, AB T5M 4C8 View Additional Email Addresses http://www.design21.ca

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Design 21 features LED retrofit and fixtures sales.
Design 21 FX Lighting Ltd are factory direct importers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Design 21 FX Lighting Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Design 21 FX Lighting Ltd include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Design 21 FX Lighting Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 07, 2000 Business started: 11/01/1997 Business started locally: 11/01/1997 Business incorporated 12/21/1998 in
Business Management
Victor Keith, President/Owner Sady Keith
Contact Information
Principal: Victor Keith, President/Owner
Business Category

Lighting Fixtures - Wholesale & Manufacturers Lighting Systems & Equipment Lights Bulbs & Tubes Lighting Consultants Floodlights & Search Lights Switches - Electric Lighting Fixtures - Retail

Hours of Operation
Monday through Friday: 8:00am-4:00pm
Refund and Exchange Policy
refund: if product never been installed,
and in original package, within 30 days of purchase. 20% re-stocking fee.
Exchange: if product never been installed and in original package, within 30 days of purchase.
Service Area
This company states they serve Edmonton and surrounding areas
Products & Services

Residential and commercial LED lighting, consulting and sales.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.