BBB Accredited Business since

Global Tesol College

Phone: (780) 438-5704 Fax: (780) 435-0918 View Additional Phone Numbers 208B-8135 102 Street, Edmonton, AB T6E 4A4 http://www.globaltesol.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Global Tesol College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Global Tesol College include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Global Tesol College
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 1995 Business started: 12/12/1994 Business started locally: 12/12/1994
Business Management
Loren Yaremchuk, President Vic Qureshi, VP Operations
Contact Information
Principal: Loren Yaremchuk, President
Business Category

Language Schools Schools - Academic - Colleges & Universities Educational Consultants

Alternate Business Names
Canadian Global Tesol Training Institute The Canadian Global Tesol Training Institute

Additional Locations

  • 208B-8135 102 Street

    Edmonton, AB T6E 4A4

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/20/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was registered for a course scheduled from Oct 29th to Nov 2nd. The course was cancelled a few days before the 29th. I was given an options in an email to sign up for a future date or accept a refund.I emailed asking for the refund option but the only response I have received so far was that they were out of the country.I have attempted numerous times calling the instructors and sent a few emails but I have yet to receive a response.I understand that they may be legitimately out of the country, but as a business, there should be a system in place where they can keep in communication with their students. Product_Or_Service: TESOL Certification Course

Desired Settlement: DesiredSettlementID: Refund I would like the $895 refunded back as soon as possible.

Business Response: Initial Business Response /* (1000, 12, 2014/11/20) */ Thank you for speaking to me this afternoon. This email is to confirm that we have refunded Mr. ****** ******* case# XXXXXXXX from Scarborough, ON the sum of $895.00. Mr. ******* is satisfied with the outcome of this matter. Thank you in Advance, *** ******* Vice President (Operations) International Head Office Initial Consumer Rebuttal /* (3000, 14, 2014/11/20) */ Hello, Just to keep you updated with the situation, I finally received a response back. I will be refunded within 7 days. If I have not received the refund by then, I will continue with the complaint.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Global Tesol College
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)