BBB Business Review

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This business is not BBB accredited.

5 Star Services Alberta

Phone: (780) 964-8136 Address on File, Edmonton, AB T6R 1Z3

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The number one priority at Five Star Window Cleaning is customer service and safety. This business states they take pride in making sure the job is done right for 100% customer satisfaction. If the customer is not happy they state they will come back within the week to fix the job.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on 5 Star Services Alberta
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 11, 2011 Business started: 05/21/2009 Business started locally: 05/21/2009 Business incorporated 08/08/2011 in AB
Business Management
Michael Fraser, Owner
Contact Information
Principal: Michael Fraser, Owner
Business Category

Landscaping Equipment & Supplies Lawn & Tree Care Landscape Maintenance Fallout Shelters - Consultants Gutters & Downspouts Pressure Washing Window Cleaning

Service Area
Edmonton, ST Albert, Sherwood Park
Alternate Business Names
1622562 Alberta LTD. Five Star Window Cleaning & Services
Products & Services

This business states they offer Commercial and Residential;

- Window Cleaning
- Eavestrough Cleaning
- Pressure Washing
- Spring/ Fall Clean-Up
- Lawn Maintenance
- Landscaping


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.