BBB Business Review

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This business is not BBB accredited.

Personalized Storybooks Canada

Phone: (866) 269-6396 View Additional Phone Numbers Box 2016, Falher, AB T0H 1M0

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Personalized Storybooks Canada is one of the leading providers in Canada for personalized keepsake gifts. They personalize a variety of gifts for both children and adults, including storybooks, music CDs, singing plush animals and much more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Personalized Storybooks Canada
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 1996 Business started: 08/22/1995 Business started locally: 08/22/1995
Business Management
Mary Irwin, Owner/manager John Andrew Irwin, Owner/manager
Contact Information
Principal: Mary Irwin, Owner/manager
Business Category

Internet Shopping Books - New Mail Order & Catalog Shopping

Refund and Exchange Policy
Due to the personalized nature of these products, all sales are final.

Personalized Storybooks Canada will accept returns or refunds in the case of manufacturing defect only. If you believe your product has not arrived in full working order, please contact them for assistance. If it is determined that the malfunction was caused during production of the item, they will either replace your product or offer you a refund.

Personalized Storybooks Canada cannot accept responsibility for any damage which may be caused by the shipping courier but if an item is replaced or refunded due to a manufacturing defect, they will provide concessions for any shipping charges you may have incurred.
Service Area
Personalized Storybooks Canada is an online store and will mail your order nationwide throughout Canada and the United States.
Alternate Business Names
Personalized Books Canada
Products & Services

Personalized Children Music CDs and DVDs
Personalized Singing Plush Animals
Personalized Photo DVDs
Personalized Alarm Clocks
Personalized Sports Gifts for Adults
Personalized Family Name History .... and much more


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.