BBB Business Review

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BBB Accredited Business since 19/06/1996

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Description

Personalized Storybooks Canada is one of the leading providers in Canada for personalized keepsake gifts. They personalize a variety of gifts for both children and adults, including storybooks, music CDs, singing plush animals and much more.

BBB Accreditation

A BBB Accredited Business since 19/06/1996

BBB has determined that Personalized Storybooks Canada meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Personalized Storybooks Canada's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Personalized Storybooks Canada

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 23/05/1996Business started: 22/08/1995
Type of Entity

Proprietorship

Contact Information
Principal: Mary Irwin (Owner/manager) John Andrew Irwin (Owner/manager)
Business Category

Internet Shopping, Mail Order & Catalog Shopping, Children's Personalized Products

Products & Services

Personalized Children Music CDs and DVDs
Personalized Singing Plush Animals
Personalized Photo DVDs
Personalized Alarm Clocks
Personalized Sports Gifts for Adults
Personalized Family Name History .... and much more

Refund and Exchange Policy

Due to the personalized nature of these products, all sales are final.

Personalized Storybooks Canada will accept returns or refunds in the case of manufacturing defect only. If you believe your product has not arrived in full working order, please contact them for assistance. If it is determined that the malfunction was caused during production of the item, they will either replace your product or offer you a refund.

Personalized Storybooks Canada cannot accept responsibility for any damage which may be caused by the shipping courier but if an item is replaced or refunded due to a manufacturing defect, they will provide concessions for any shipping charges you may have incurred.

Service Area

Personalized Storybooks Canada is an online store and will mail your order nationwide throughout Canada and the United States.

Alternate Business Names
Personalized Books Canada

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.