BBB Accredited Business since

Blackstone Homes Ltd

Phone: (780) 266-1700 3224 Whitelaw Dr NW, Edmonton, AB T6W 0P8

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Custom home builder in Edmonton and Area

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blackstone Homes Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blackstone Homes Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 09, 2012 Business started: 07/01/2010 in AB Business incorporated 06/11/2010 in AB
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Home Warranty Group Inc
213-625 Parsons Road SW, Edmonton AB T6X 0N9
Phone Number: 18004729784
Fax Number: (780) 426-2723

The Professional Home Builders Institute (PHBI)
301-30 Springborough Blvd SW, Calgary AB T3H 0N9
Phone Number: (403) 216-8310
Fax Number: (403) 253-7130

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Jay Sharma, Director
Contact Information
Principal: Jay Sharma, Director
Business Category

Home Builders

Hours of Operation
Monday through Friday 9:00am - 5:00pm

Additional Locations

  • 3224 Whitelaw Dr NW

    Edmonton, AB T6W 0P8


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/1/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Plastic o window, deck railing not complete, poor workmanship on work completed

Desired Settlement: I would like the work completed in a timly matter

Business Response: Initial Business Response /* (1000, 8, 2014/09/27) */ We deal with all warranty issues in the timely manners. All the plastic from windows are removed, and all the exterior work is complete according to new home warranty regulation. The interior work will be completed before the expiry of one year anniversary, this will be done according to the new home warranty. In this type of booming market, sometime the trade people are busy and they are not able to do things according to schedule. We are sorry if something got delayed. We try our best to satisfy all customer. The warranty we provide according to warranty manual does not cover any wear and tear.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Blackstone Homes Ltd
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)