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This Business is not BBB Accredited
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1021018 Alberta Ltd is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business does not have a BBB Rating. The reason is as follows:
- This business has no rating because it is out of business.
At this time the BBB has received a large number of complaints on this company.
Most complaints are regarding consumer order of a free trial sample of the product.
In some cases, the 'free' sample is never received and the consumers are charged the full membership fee and monthly auto shipments. Many consumers have indicated they were not aware they were signing up to a membership program.
Consumers have also indicated that they have sometimes been signed up for products or services from third party companies.
Based on BBB files, this company has an unsatisfactory record with the BBB due to a pattern of complaints. The complaints concerned product issues, delivery issues, refund issues, and customer service issues. The BBB Contacted the company in an attempt to address the issues, however, the company has failed to correct the underlying reason for the complaints.
Complainants allege misleading advertising, unauthorized credit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. Some complainants allege that they agreed to a trial offer only, and was not aware they were enrolled in a continuity program.
Customers complain after repeated attempts to cancel, shipments are stopped, but the company continues billing them monthly.
Most consumers have stated that the company sold or gave their information and credit card number to another entity called "Living Lean" who also charged their credit cards for products or services.
The company's many websites make cancellation procedures appear fast and easy. In reality, customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive.
This company's free trial is conditional upon accepting their offer for additional product. All information should be disclosed along with the free trial solicitation.
Regardless, many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case, consumers complain they are unable to cancel services by using the instruction provided by the company. Some consumers state that they are unable to contact the company at all. The consumers state that emails are not returned or acknowledged and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website. Failure to do so may be a violation of consumer protection laws.
Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||21|
|Billing / Collection Issues||690|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||51|
|Total Closed Complaints||766|
This company also states that they have an address of:
Vasilissis Freiderikis, 33
P.C. 1066, Nicosia, Cyprus
Info on company location:
2184 Channing Way #322
Idaho Falls, ID 83404
This location was found to be a PO Box at a UPS store.
The BBB fully encourages consumers with difficulties to use the BBB complaint reconciliation process.
But in addition to filing a complaint with the BBB, the BBB STRONGLY suggests that consumers with concerns about this business contact the following organizations:
3rd Fl-10155 102 St North Field Services, Licensing
Edmonton, AB T5J 4L4
Phone: (780) 427-4088
Toll Free (In Alberta): 1-877-427-4088
Complaints can be filed online.
50 Victoria St
Hull, QC K1A 0C9
Phone: 1-800 348-5358
Fax: 819 997-0324
Complaints can be filed on-line under the "Contact Us" section of the website and they can also be faxed or mailed in.
The Internet Crime Department of the FBI.
Complaints can be filed online
FTC (Federal Trade Commission)
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Phone toll-free: 1-877-382-4357
Complaints can be filed online
This company states that their International Address is:
33, 1st Floor
P.L. 1066, Nicosia, Cyprus
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
This company is owned by Jesse Willms. He also owns another company 1524948 Alberta Ltd. A separate BBB report is available here:
Contact InformationPrincipal: Jesse Willms (Owner) Mark Adamson (Manager)Dr. Alvin Gibbons (Founder of PillsExposed.org) Peter Graver Nolan Paquette Julie Parks Shaun Reily Dave Willms Linda Willms
Health & Medical Products, Credit Repair Services - Advance Fee, Dental Equipment & Supplies, Grant - Scholarship - Financial Aid Finder Service, Government Grant Services, Internet Marketing Services, Internet Shopping, Weight Control Services, Health - Natural Alternatives, Internet Services, Exercise & Physical Fitness Programs, Credit Reporting Agencies, Computers - Security, Computers Hardware, Software & Services, Health & Diet Products - Retail, Coffee & Tea, Teeth Whitening Services, Drug Manufacturers, Business Opportunity Companies
Products & Services
We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling, it will remain on file with the seller for shipping and billing purposes. If you forget to cancel, or for any reason fail to do so, your card number is readily available for future shipments of the product.
"Living Lean" subscriptions is owned and operated by Selfhelpworks, Inc.
The website for Selfhelpworks, Inc. is www.selfhelpworks.com
135 west Spruce Street
San Diego, CA 92103
You can find the companies full report at www.sandiego.bbb.org
Alternate Business NamesAcai Force Max, Acai Slim, AcaiBurn, Clear Lift Ultra, Credit Report America, Dazzle Smile, Dazzle Smile Pro, Dazzle White, DownloadMusicInc.com, Earn Cash Fast with Google, Earn Google Cash, Earncashfromgrants.com, Easy Weight Loss Tea Inc, eDirect Software, eDirectSoftware, Farend Services Limited, Farend Services Ltd, Government Funded Grants, Guide to Success Online, Muscle Force Max, Pure Cleanse Pro, Pure Lift Cream, Pure Rezver, Secure Information Resource, Security Help Kits, Success Grants, Ultra Cleanse Plus, Wu Yi Tea Source, Wu-Long Source, Wu-Yi Source, Wu-Yi Tea, JDW Media LLC, White Smile, Dazzle Pro, Premium White, Just Think Media, E-Z Kit, Quick Profit Kit, Ultifreshwell, Celebrity White Teeth, Idol White, Premium White USA, Clean White, Brighter Teeth Whitening System, VibrantSmile, Alpine White, Dental White, 1016363 Alberta Ltd, CoastWest Holdings Ltd
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*1021018 Alberta Ltd is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (780) 416-0211
- (888) 558-8470
- (888) 347-1687
- (866) 989-2690
- (800) 712-7224
- (888) 681-4353
- (866) 989-2686
- (800) 989-5907
- (888) 541-0915
- (866) 449-5567
- (780) 416-0215
- (866) 396-5711
- (877) 417-4141
- (888) 591-2190
- (800) 951-6176
Additional Fax Numbers
- (780) 416-0218
Additional Web Addresses
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Health & Medical Products
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
The Federal Trade Commission (FTC) has concluded a law enforcement action against the above company alleging the company received more than $450 million from consumers by luring them into "free" or "risk-free" offers. Consumers were then charged for products or services they did not want or agree to purchase. As part of its ongoing efforts to stamp out online fraud, FTC seeks to stop the operation's illegal practices and make the defendants repay affected consumers."
"According to FTC's complaint, the companies used deceptive tactics in offering "free trials" for various online products, including acai berry weight loss pills, teeth whiteners, health supplements, work at home schemes, free credit reports and penny auctions."
"According to FTC, the companies obtained consumers' credit or debit card account numbers by promising they would only pay small shipping and handling fees and also promised phony "bonus" offers for signing up. Consumers had no reason to believe they would be charged for the trial product or extra bonus products, but they were often charged for the "free" trial and monthly recurring fees. Although the defendants offered a money-back guarantee, consumers were often unsuccessful in canceling the charges or obtaining refunds and the process involved time-consuming phone calls and other steps that made the deals far from risk free."
"The FTC further alleged that the defendants provided merchant banks with false or misleading information, in order to acquire and maintain credit and debit card processing services from the banks in the face of mounting chargeback rates and consumer complaints. The companies also allegedly violated the Electronic Fund Transfer Act and Regulation E (issued by the Federal Reserve System's Board of Governors) by debiting consumers' bank accounts without their signed written consent and without providing consumers with a copy of the written authorization."
The Commission files a complaint when it has "reason to believe" that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest.
The FTC has ordered the companies, owners and participants to cease operating in ways that violate consumer rights and the law.
The entire FTC Judgement and Order can be found at the link below.
There is a government action involving this business.