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BBB Accredited Business since


Phone: (403) 755-1769 Fax: (403) 346-6717 158 Lantern St, Red Deer County, AB T4E 0A5 http://www.buyairsoft.ca

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Started in 2006, BuyAirsoft.ca has grown mainly by word of mouth throughout the Airsoft Community. It is BuyAirsoft.ca's number one priority to provide you with the best customer service possible.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BuyAirsoft.ca meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BuyAirsoft.ca
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2009 Business started: 08/14/2006 Business started locally: 08/14/2006 Business incorporated 08/14/2006 in
Business Management
Betty Lou Rocheleau, Accounting Robert Kinsella, President/CEO
Contact Information
Principal: Betty Lou Rocheleau, Accounting
Business Category

Guns - Air, BB and Pellet

Refund and Exchange Policy
Many airsoft retailers continue to have a no refunds no exchanges policy, however at BuyAirsoft.ca and Airsoft Shop, this business states they want you to feel confident purchasing from them, knowing that you have return, exchange and warranty options available to you.

If, for any reason, you are not completely satisfied with your purchase, please notify them within 48 hours for a Return. These items must remain unopened and in their original condition. Please understand that BuyAirsoft.ca cannot refund original shipping fees. There will also be a 10% restocking fee applied to products being refunded, not exchanged.

Contact them within 48 hours of receiving your products

BuyAirsoft.ca expects their customers to receive fully functional products that meet the standards reflected in the products' description. Should you receive a product that is defective right out of the box, please notify BuyAirsoft.ca by email within 48 hours of receiving the order through their contact page. If a product cannot be repaired by their in-house Technicians, they will send you a replacement or store credit of equal value.

Shipping your product back

If a product is being returned to BuyAirsoft.ca, the cost of return shipping is the customer's responsibility. If the product meets the return requirements, shipping back to the customer will be at the cost of BuyAirsoft.ca. The return requirements are outlined in the return email.

What is not eligible for returns

Upgrade and replacement parts - If you are unsure if a part is compatible with your airsoft gun, please call them (1.403.755.1769) and talk to one of their Technicians.
Green Gas
Shooting Targets
Any consumable product

Service Area
This business states they Deliver to ALL Canadian Postal Codes
Alternate Business Names
1261333 Alberta Ltd Airsoft Shop Canadian Airgun Supply
Products & Services

This company states it is a distributor of Airsoft hobby guns and ammo


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.