BBB Business Review

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This business is not BBB accredited.

The Brick Warehouse LP

Find a Location

Phone: (780) 930-6000 Fax: (780) 930-6197 View Additional Phone Numbers 16930 114 Ave NW, Edmonton, AB T5M 3S2 View Additional Email Addresses http://www.thebrick.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Brick Warehouse LP include:

  • Failure to respond to 11 complaint(s) filed against business
  • 30 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for The Brick Warehouse LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

613 complaints closed with BBB in last 3 years | 223 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 20
Delivery Issues 26
Guarantee/Warranty Issues 81
Problems with Product/Service 443
Total Closed Complaints 613

Additional Complaint Information

BBB files indicate that The Brick has a pattern of complaints. Consumers allege failure of The Brick to fulfill delivery orders in a timely manner and failure to communicate with customers regarding the late deliveries. Consumers have also alleged a failure to honor advertised prices, especially holiday prices, (eg) Boxing Day. Other issues consumers report to BBB include: products advertised as genuine leather and only sections of the product is leather, sales staff failure to honour consumer's request for payment options, consumers request a specific item/service and the agents providing something different on invoice/agreement.


On April 20, 2015 BBB communicated with The Brick Warehouse Corporation about this pattern, as of May 5, 2015 BBB has yet to receive a response. BBB files indicate that The Brick has a pattern of complaints. Consumers allege information provided at the point of sale being different from actual business policy or process. Specifically consumers allege sales staff misinforming them regarding warranty terms and conditions as well as credit application terms and conditions.

On March 8, 2016 BBB communicated with The Brick Warehouse LP about this pattern. On March 24, 2016 The Brick Warehouse LP indicated that they will not participate in any BBB processes regarding this pattern of complaints.

Customer Reviews Summary Read customer reviews

20 Customer Reviews on The Brick Warehouse LP
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 20

Additional Information

BBB file opened: May 17, 1976 Business started: 01/01/1970 in AB Business started locally: 01/01/1970
Type of Entity

Limited Partnership (LP)

Business Management
Jim Caldwell, CEO
Contact Information
Principal: Jim Caldwell, CEO
Business Category

Furniture - Retail Home Electronics

Alternate Business Names
Edmonton Clearance Centre The Brick The Brick Mattress Store The Brick Warehouse Corporation
Additional Information

For information about provincial sales regulations BBB encourages you to check with your provincial government.
For your convenience please find a list of provincial agencies below:

Service Alberta: 1-877-427-4088
Consumer Protection Branch-Saskatchewan: 1-877-880-5550
Consumer Protection Office-Manitoba: 1-800-782-0067
Consumer Protection BC: 1-888-594-9963
Ministry of Consumer Services - Ontario: 1-877-665-0662
Consumer Services-Yukon: 1-800-661-0408
Consumer Affairs-Northwest Territories: 1-867-873-7125
Office de la Protection du Consommateur-Quebec: 1-888-672-2556
Consumer Affairs-Nunavut:1-866-223-8139
Consumer Affairs Division-Newfoundland:1-877-968-2600
Service Nova Scotia: 1-800-670-4357
New Brunswick: 506-462-5100
Consumer Services Section-P.E.I.: 1-800-658-1799

Business Management

The Brick Warehouse is part of The Brick Group. The Brick Group includes The Brick Warehouse, TransGlobal Insurance, The Brick Mattress Store, The Brick Super Store, United Furniture Warehouse, MidNorthern Appliance and First Oceans.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.