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          Select Fireplaces Ltd. has 1 locations, listed below.

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            Business ProfileforSelect Fireplaces Ltd.

            Fireplace
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 31/3/2007

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            28/3/2007
            Years in Business:
            35
            Business Started:
            1/1/1989
            Accredited Since:
            31/3/2007
            Number of Employees:
            6
            Business Management
            • Jim Fankhanel, Director
            Contact Information

            Principal

            • Jim Fankhanel, Director

            Customer Contact

            • Ardis O Westgard
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            17/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            09/28/23 Select Fireplaces’ (SF) service technician’s vacuum hose came apart while servicing our gas fireplace causing soot to be sent at high velocity into the air, dispersing to all 4 levels of our home. 1 room wasn't affected as door was closed. SF offered No Charge &to send technician to clean. I advised that I had contacted our insurance & a cleaning company. They advised they would contact their insurance. *********, a fire and soot restoration company assessed the damage. All 4 levels were tested with a special chem sponge which shows soot as black, dusts as white/grey. The Master Restorer advised the main concentrations of soot were on basement & main floor levels with lighter soot strikes on upper & sub-basement. The main concentration in the basement was in the fireplace area, where he said the soot clearly originated from & then drifted throughout the home. He said the soot couldn’t have originated from the furnace ducting as there would be even concentrations throughout each level & closed door room would’ve tested positive for soot. Soot coated walls, floors, ceilings & items on all 4 levels of our home. To mitigate damages we stayed in a hotel that night & hired *********. Soot is acidic & corrosive & removal requires proper training equipment &chemicals. The longer it sits-the worse it gets and spreads. By being out of the home and having it cleaned immediately it saved additional damage &associated cleaning costs. Our insurance denied our claim as it was contractor damage. 10/4/23 I emailed SF to advise our insurance wouldn’t cover damage caused by their service technician, & sent cleaning &hotel invoices for reimbursement totaling $4,696.09. 10/12/23 SF emailed (in brief) disbelief that gas fireplaces produce soot, & that it could be dispersed throughout the home, perhaps it was dust, or the soot came from the ducts. Gas fireplaces can produce soot, and it was confirmed to be soot, which was dispersed by high velocity. Ducting wasn’t involved.
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