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BBB Accredited Business since

World Health

Phone: (780) 732-5029 Fax: (780) 628-6855 View Additional Phone Numbers 2nd Floor, 13543 St Albert Trail, Edmonton, AB T5L 5E7 http://worldhealthedmonton.ca/

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that World Health meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for World Health include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

0 Customer Reviews on World Health
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 24, 1985 Business started: 12/23/1984 Business started locally: 12/23/1984
Business Management
Brea Towpich, Director, Member Services David Hardy, Director Blake MacDonald, Director
Contact Information
Principal: Brea Towpich, Director, Member Services
Business Category

Exercise & Physical Fitness Programs Health Clubs

Refund and Exchange Policy
Cancellation of Agreement by the Member: The MEMBER may terminate this agreement as follows: (a) MONTHLY DUES MEMBERSHIP: After the expiration of the agreed number of Monthly Dues the MEMBER may terminate this Agreement by, (i) completing a cancellation form 30 days prior to their next bill date, within any World Health facility, or (ii) sending written notice of cancellation by prepaid registered mail 30 days prior to the next Monthly Dues date to World Health's Head Office at 2nd Floor, 13543 St. Albert Trail, Edmonton AB T5L 5E7. Phone, facsimile, email or verbal cancellations are not accepted. No further charges shall accrue after cancellation, however the MEMBER shall be liable for all FEES and other indebtedness which accrued prior to receipt by World Health of the notice of cancellation.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.