Business ProfileforNorth American Powertrain Components Ltd

I purchased a transmission from NAPC in Edmonton, Had it shipped and installed locally. Transmission had Immediate issues, Very violent/harsh shifting. Notified ********** ****** and did all they asked to fix the issue with no success. They required the transmission removed and sent back for inspection. Transmission was sent back, insected/repaired and returned approximatly 3 weeks later. The new transmission is night and day better than the original (local transmission shop will verify this). ***** stated the problem was the salesman sold me the Wrong Torque convertor, he should have never used that part in your transmission. I submitted the three invoices from the local transmission shop for all the work required to fix their mistake as requested and recieved only $1262.50 of the $2744.98 of invoices to fix this. Only one invoice was partially reimbursed. I Emailed ***** ****** yesterday saying you are short of the money it cost to fix your employee's mistake and was Emailed back stating he/they were done with payment to me. He says this is all they can do for Warranty. He has twice on a phone conversation admited this was a mistake by an employee. I had informed ***** in my email this was not a warranty problem and If your employee had not made a mistake I would not have a $2744.98 bill at a transmission shop. Since he say's we are done payment, here we are. Note- One invoice is missing for a valve body change ***** wanted done trying to resolve the issue. Amount is $394 I believe. It can be provided, NAPC has it also.