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Consumer Complaints

BBB Accredited Business since 01/10/2004

Gutter Guys Eavestroughing

Phone: (780) 983-4887Fax: (780) 486-4976

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/12/2015Delivery Issues | Read Complaint Details
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Complaint
We booked Gutter Guys to come and install downspouts at a condo project August 29, 2014. The sales Rep was ****** and he said he would be out right away to complete the work. He didn't show up so every month since I have called him to see when he was coming. He has had an excuse everytime I called why he could not make it out, but promised he would come the following week. In the beginning of December he said he had all the downspouts manufactured for install, but that he would not be able to install them until after Christmas. I have called him several times in January and February and he has stopped returning my phone calls or answering them.

The quote number was *** the price was $2,508 plus GST and ********* contact info is XXX-XXX-XXXX and address on the quote is XXXX - XXX Street Edmonton, AB, T5T 3C3

Desired Settlement
I would like Gutter Guys to come complete the work they quoted on immediately. We are now going to be facing the risk of interior damage, which is why we needed the downspouts installed before winter and the subsequent spring melt. If such damage has happened because they have not showed up in a timely fashion, I would like them to pay for the repairs needed.

Final Consumer Response
I have heard from Gutter Guys Eavestroughing, and they have resolved all of the issues to my satisfaction.

Industry Comparison| Chart

Eavestroughing, Building Cleaning - Exterior, Siding Contractors, Gutters & Downspouts, Soffit & Fascia, Contractors - Gutters, Contractor - Commercial, Contractors - Soffit & Fascia, Contractors - Industrial, Roofing Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.