BBB Business Review

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BBB Accredited Business since

Pro-Essential Sump & Trap Service Inc

Phone: (780) 540-4243 View Additional Phone Numbers PO Box 69042 Skyview, Edmonton, AB T6V 1G7 View Additional Web Addresses

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Drain Cleaning Company, they clear out and clean all drains of issues or for maintenance.

They use Vac Trucks, Steam Flush Trucks, Augers/Snakes & Cameras to complete the work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro-Essential Sump & Trap Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pro-Essential Sump & Trap Service Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 16, 2014 Business started: 03/01/2011 in AB Business started locally: 03/01/2011 Business incorporated 03/31/2011 in AB
Type of Entity


Business Management
Ray Dennis, Service Manager Stacey Worsfold, Administrator
Contact Information
Principal: Ray Dennis, Service Manager
Customer Contact: Stacey Worsfold, Administrator
Business Category

Drainage Contractors Sump Pump Contractors Plumbing Drains & Sewer Cleaning Grease Traps Steam Cleaning - Industrial Pressure Washing

Method(s) of Payment
Cash, Cheque and Credit cards
Refund and Exchange Policy
No refunds or Exchange, will try to work with client to resolve issues but, too many unknown factors unless new product installed then will cover 1 yr warranty on product & labour.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.