BBB Business Review

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BBB Accredited Business since

K & J's Custom Granite Inc

Phone: (780) 462-1033 View Additional Phone Numbers 4912 72 Ave NW, Edmonton, AB T6B 2K2 View Additional Web Addresses

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K and J's Custom Granite Inc states they provide customers with granite, marble, quartz, and glass products for items such as kitchen and bathroom countertops, fireplace and tub surrounds.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that K & J's Custom Granite Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on K & J's Custom Granite Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2010 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 12/01/2006 in AB
Business Management
Keith Riley, Owner Jody Pfunder, Owner/Director of Operations
Contact Information
Principal: Keith Riley, Owner
Business Category

Countertops Countertop - Fabrication Fireplaces Marble - Cultured Marble - Cultured Marble - Natural Stone Cutters Stone - Natural Marble & Granite Installation, Stonework Fabrication Limestone Quartz Kitchen & Bath - Design & Remodeling Home Improvements Granite Slate Stone - Cast

Refund and Exchange Policy
This company states they provide a Three year limited warranty. More information will be provided in-store.
Service Area
This company states they provide service to All of Alberta.
Products & Services

K and J's Custom Granite Inc states they provide a selection of granite, marble, quartz, and glass; they also stated, they provide education to all customers on all hard surface material, fabrication techniques, and seam matching.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.