BBB Business Review

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BBB Accredited Business since

Sparklean Restoration Ltd

Phone: (780) 459-4539 Fax: (780) 459-4549 View Additional Phone Numbers 10-Riel Drive, St. Albert, AB T8N 3Z7

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A full service restoration company for fire, flood, mould and asbestos abatement as well as janitorial and carpet cleaning specializing in contents cleaning and restoration.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sparklean Restoration Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sparklean Restoration Ltd
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 31, 2003 Business started: 09/01/1992 in AB Business started locally: 09/01/1992
Type of Entity


Business Management
Michael Howes, President
Contact Information
Principal: Michael Howes, President
Business Category

Carpet & Rug Cleaners Fire & Water Damage Restoration Floor Waxing, Polishing & Cleaning Furniture Cleaning House Cleaning House Cleaning Marble & Terrazzo Cleaning & Service Steam Cleaning - Industrial Vacuum Cleaning - Industrial Cleaning Services - Commercial Office Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Molds

Method(s) of Payment
Visa & MasterCard as well as cash & cheques
Refund and Exchange Policy
This business states they offer a %100 satisfaction guarantee.
Service Area
Edmonton and area
Alternate Business Names
Sparklean Carpets & Upholstery Ltd.
Products & Services

This business states they use Esporta wash systems for soft contents as well as ultra sonic cleaning for hard contents combined with a computerized tracking system. They also state they offer dry heat drying and dry ice blasting.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.