BBB Business Review

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BBB Accredited Business since

Proserve Cleaning & Restoration Services Inc

Phone: (780) 791-3663 Fax: (780) 799-4571 View Additional Phone Numbers Bay 1 - 420 McAlpine Cres, Fort McMurray, AB T9H 4B1


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Proserve Cleaning & Restoration Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Proserve Cleaning & Restoration Services Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Proserve Cleaning & Restoration Services Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2012 Business started: 05/01/2012 Business started locally: 05/01/2012 Business incorporated 04/13/2012 in
Business Management
Tamara Baker, Owner Robert Roy, Owner
Contact Information
Principal: Tamara Baker, Owner
Business Category

Carpet & Rug Cleaners Drapery & Curtain Cleaners Duct Cleaning Fire & Smoke & Water Clean Up Furniture Cleaning Venetian Blinds - Repair & Cleaning Dryer Vent Cleaning Furnace Cleaning Auto Detailing

Hours of Operation
Monday to Sunday: 24 hours daily
Service Area
Fort McMurray, Wood Buffalo and Surrounding areas
Business Management

Owner Robert Roy previously owned a cleaning and restoration business called Burkes Cleaning & Restoration Ltd From March 2001 to March 2008.

Products & Services

This company states they provide the following services:
Area rug cleaning
Residential, Commercial and Industrial Carpet cleaning distribution
Furniture cleaning
Window Blind cleaning
Furnace and vent cleaning
Dryer Vent Cleaning
Industrial Building Dust Down
CRW Distribution

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.